Survey Results


name date overall rating comments
  Arash Heduat 07/05/2016 5   I must say, the personal assistant team is FANTASTIC! They are highly professional and courteous. I'm very happy I don't have to speak to someone I can barely understand in a different country. I have used the service over 50 times and I really appreciate what Infiniti offers. I highly recommend my car to friends because of IPA. Actually my sister and my cousin both got my car because of IPA =D  
  Andre Keene 07/04/2016 5    
  Mohamed Khali 07/03/2016 5   The best or nothing with Infiniti  
  Kerry Iaconelli 07/02/2016 5   I love my infiniti n try hard not to brag, but i often do brag anyways. Lol and i love the infiniti personal assistants!!!!!!!  
  Alan Mores 07/02/2016 5    
  Beth Nunnally 06/30/2016 5    
  Deborah Guy 06/29/2016 5    
  Stewart Pamfen 06/25/2016 5    
  Ladonna Johnson 06/25/2016 5   Thanks a lot for your help!  
  Ladonna Johnson 06/25/2016 5   Thanks so much for all your help!  
  Chris Crabtree 06/22/2016 5    
  Daniel Cisine 06/17/2016 5    
  Cynthia Valcourt 06/17/2016 5    
  Kerry Ann Tabb 06/17/2016 5    
  Chris Destefano 06/17/2016 5    
  Kashif Edwards 06/16/2016 4    
  J H Sullivan 06/16/2016 5    
  J H Sullivan 06/15/2016 5    
  J H Sullivan 06/15/2016 5    
  Mary Anne Healey 06/11/2016 5   Love this service, I should use it more.  
  Robert Pierre 06/11/2016 5    
  Bonnie Greer 06/09/2016 5   I love IPA. This is a service that would highly influence my decision to stay with Infiniti when my lease contract expires. I do think it should return as a standard feature. I was quite disappointed in Infiniti when they began to charge for this service.  
  Barbara Ballen 06/07/2016 5   Great service. More dealerships should offer it. Hopefully you are promoting this service to other dealerships.  
  Linda Mayfield 06/07/2016 5   Your staff is consistently 'can do' prrsonell. I cannot live without their daily assistance!  
  Veronica Kiarie 06/05/2016 5    
  Marillyn Russell 06/05/2016 5    
  Marillyn Russell 06/04/2016 5   Great experiences always! My husband and I both drive Infinitis and love them and also the service. Randy and Marillyn Russell  
  Rachel Edwards 06/03/2016 5    
  Randy Crockett 06/03/2016 5   This service has been exceptional during EVERY interaction. Thanks!  
  Ken Powell 06/03/2016 5   I LOVE my personal assistant!  
  Kasif Ahmed 06/01/2016 5    
  Marilyn Strauss 06/01/2016 5    
  Kellie Stevens 05/31/2016 5    
  Anthony Damato 05/29/2016 5    
  Ralph Iacono 05/27/2016 5    
  Shelley Marks 05/24/2016 5   I have never experienced such a first class service from any group. When I was here in Houma, La in April, Alex literally saved my son's job offshore as they're not allowed to be late for certification. Though he's worked offshore for 5 years it doesn't matter. He's married with 3 young children. Alex found me, rerouted me, and we arrived at Recertication 4 minutes bf start. The roads in the Louisiana bayou are detours, closed roads. etc right now. Within 10 minutes he had it right. Donna was wonderful yesterday when it said road closed. She found out 310 was actually open. She was absolutely calming to me after I freaked out. Again she saved the day and a job. I spoke w her this morning to help make a decision about what to do hotel wise tonight. She has a comforting affect that is rarely found. Chris' knowledge regarding hotels in the Thibodaux/Houma area.was priceless last night. He found me the most lovely, beautiful room that I may move into it. Lol. I had been up since 2:30 am. He was ever so patient bc I was mentally drained. Aaron was also very helpful to me. The team at Personal Assistant is unbelievablely FIRST CLASS. I hope I haven't left anyone out. Everyone is beyond brilliant, helpful, pAtient, everything. There's just nothing left to say other than I'm in awe of what y'all have created. Unbelievable organization. Sincerely, Shelley Marks  
  Barbara Ballen 05/23/2016 5   This service should be available to other car dealers, not just Infiniti  
  Sharon Paschal 05/23/2016 5    
  Yana Faynshteyn 05/21/2016 5    
  Rudolph Migliore 05/20/2016 5    
  Keith Houske 05/18/2016 5    
  Dani Jackson 05/18/2016 5    
  Bill Evans 05/16/2016 5    
  Elaine Michaeloff 05/13/2016 5    
  Chris Bell 05/12/2016 5    
  Lowell Beason 05/12/2016 5    
  Alicia Ortego 05/11/2016 5    
  Keith Johnston 05/10/2016 5    
  Bryan Baggenstos 05/10/2016 5   It was really nice to be able to send a message to the personal assistant in a time when I was thinking about it and not have to worry about waking up to call the service department to cancel my appointment. Given my condition, it was nice to just let my body rest without worry. Thank you.  
  Marlo Green 05/10/2016 5    
  Keith Johnston 05/07/2016 5    
  Leaura Alderson 05/05/2016 5   Kacy J. did a fantastic job and offered to do more, (which I may need). Excellent!  
  Scott Rodamaker 05/04/2016 5    
  Sheena Jeffries 05/01/2016 5   I have thoroughly enjoyed this service each time I gave used it. Thank you for the wonderful service!  
  Shana Raglin 04/30/2016 5   The service has been excellent for a recent trip my family has taken.  
  Alice Fuller 04/27/2016 5   Good service!  
  Alice Fuller 04/27/2016 5   Love my Infiniti. This is my fifth one and the service is superb!!!!!  
  Jeffrey Goldstein 04/24/2016 5    
  Josefina Keen 04/22/2016 5    
  Jason James 04/20/2016 5   Personal Assistant is very knowledgeable and helpful. Unfortunately, the dealership that represents Infiniti lack customer service...and for that reason I am not likely to recommend Infiniti  
  Scott Rodamaker 04/19/2016 5    
  Mechelle Craddock-spence 04/19/2016 5   this is kfir doing a test...  
  Micheal Falco 04/16/2016 5    
  Patricia Osborne 04/11/2016 5   Love it!  
  Ronni Runes 04/09/2016 5   I was absolutely delighted by the service I received!! I felt this adds to the luxury experience I have already been feeling about my Q50. The personal assistant I spoke to went above and beyond to solve my problem and I highly appreciate it.  
  Matthew Katsaris 04/04/2016 5    
  Gregg Enger 04/04/2016 5   Love the brand and, when its needed, love the service!  
  Barbara Mendillo 04/03/2016 5    
  Jordan Kranis 04/02/2016 5    
  Chetna Sheth 03/28/2016 5   Thank you again Jen  
  Joe Lynch 03/26/2016 5    
  Joe Lynch 03/26/2016 5    
  Karen Mobert 03/25/2016 5   I so appreciate having this assistance available to me at any given time and/or day. I use them so often, that I couldn't imagine NOT having them on my speed dial, and I'm always so impressed at how professional they are & quick to respond to my requests! In fact when I'm out with friends or family, and we have a question about anything and don't know the answer, your personal assistant always gets the answer for us, or when we need help with a phone number or finding a restaurant or bank...infinities personal assistance always comes through for us. What a wonderful perk Infinitis personal assistant Program is! Thank you for introducing this program to us! We LOVE it!!  
  Joe Dechristofaro 03/23/2016 5   VERY HAPPY WITH MY Q50. ONLY ISSUE OF CONCERN IS THE INFINITI NOTICE THAT TELEEMATIC SERVICES WILL END AT END OF 2016 WITHOUT UPGRADE OF HARDWARE, ESPECIALLY SINCE THIS IS A BRAND NEW CAR.  
  Jacob Meyer 03/23/2016 5    
  Leaura Alderson 03/21/2016 5   Kristy C. delivered! :-)  
  Richard Raleigh 03/20/2016 5    
  Lorletha Ingram White 03/20/2016 5   Donna was very informative and polite. Also Sal Derosa exceeded our expectation on service with our new Infinity.  
  Lee Carmichael 03/19/2016 5    
  Jhade Barnes 03/16/2016 5   Effin Great! Really happy.  
  Anson Fung 03/15/2016 5   The personal assistance service is great. However,  
  Jospeh Siebor 03/14/2016 5    
  Scott Eason 03/12/2016 5    
  Adrian Chavez 03/08/2016 5    
  Delise Bernard 03/08/2016 5   Thorough and fast! Thank you so much!  
  Vahid Vahid 03/07/2016 5    
  Guy Sanchez 03/05/2016 5   An amazing service!  
  Paul Gravel 03/02/2016 5    
  Chandy Oeur 03/02/2016 5    
  Tom Kimbrough 03/01/2016 5    
  Kenneth Hunt 02/29/2016 5   The Personal Assistant was outstanding to communicate with. She was excellent with her recommendations and details.  
  Kent Rose 02/28/2016 5    
  Keith Johnston 02/28/2016 5    
  Chetna Sheth 02/26/2016 5   I am always grateful for each and everyone I have spoken too!  
  Ajla Hadziselimovic 02/25/2016 5    
  Leaura Alderson 02/25/2016 5   Thanks Veronica! Awesome!  
  Leaura Alderson 02/24/2016 5   Thank you!!  
  Lisa Haldeman 02/24/2016 5    
  Sara Meyer 02/23/2016 5    
  Kelley Newell 02/23/2016 5    
  Lucy Trivelli 02/22/2016 5   They are super great!  
  Lane Mayhew 02/21/2016 5   Very, very, very pleased. I will be in to see Steve and whomever on 3/16/16 to negotiate my services for that totally adorable Q60 hard top /convertinlet pearl gray blue infinity.  
  Laura Oake 02/19/2016 5    
  Robert Overby 02/19/2016 5   Awesome car, even more AWESOME CONCIERGE SERVICE!!! Love the people who answer as they are extremely helpful and will do almost anything for you (except nag me like my wife, JUST KIDDING!!). Love this service!!  
  Kim Mitchell 02/17/2016 5   I am simply pleased with my IPA!! I love even more that it works even if you're not in your Infiniti unlike OnStar! I'm an Infiniti fan and can't imagine owning one without my IPA!  
  James Gobble 02/16/2016 5    
  Barbara Wiesen 02/14/2016 5   Extremely likely  
  Christopher Ekholm 02/11/2016 5    
  Stephan Lowy 02/11/2016 5    
  Benjamin Kraft 02/11/2016 5    
  Andrew Dunn 02/10/2016 5    
  Matthew Frederiksen 02/10/2016 5    
  Shawn Johnson 02/09/2016 5    
  Andrew Dunn 02/09/2016 5   It turned out that it was possible to see premium gas prices through sirius xm. At least I got a quick answer and I was able to figure it out on my own.  
  Erica Alajarin 02/09/2016 5   The team is always friendly and willing to help in anyway.  
  Patrice Disler 02/08/2016 5   Love it! Thank you!  
  Mary Bernd 02/05/2016 5    
  Sharon Paschal 02/03/2016 5    
  Bruce Schroffel 02/03/2016 5   A great feature  
  Deborah Limage 02/03/2016 5    
  Albert Decuir 02/02/2016 4    
  Charles Brooks 02/01/2016 5   The personal assistants that you have are amazing! Thank you all for all that you do.  
  Rachelle Graham 02/01/2016 5   Great service tonight - tire was changed with a professional company in less than 1 hours time. Thanks Infiniti Personal Assistant - Rachelle Graham  
  Leslie Brown 02/01/2016 5    
  William Bruckner 01/31/2016 5    
  Jean-Joseph Limage 01/29/2016 5    
  Stephen Scranton 01/28/2016 5   Courteous, culturally correct, prompt resolution to issue.  
  Chad Carrodus 01/27/2016 5   Absolutely amazing.  
  Joanna Santa Ana 01/24/2016 5    
  Chris Crabtree 01/22/2016 5    
  Ellis Axson 01/19/2016 5   Best in class  
  Charlie Carnevale 01/19/2016 5    
  Simone Gould 01/18/2016 5   Hi, I would especially like to commend Robert A. on exceptional and outstanding service. About 6-8 weeks ago I was helping an elderly friend and her disabled son set up a gmail account on his PC computer. Mind you, I am only familiar with Apple's Mac. While I was having trouble I called Infiniti Personal Assistant and encountered Robert A. and asked him to connect me with Hewlett Packard's tech support department. On a whim, I asked Robert if he knew anything about setting up an email on a PC.... he COMPLETELY walked me through it, stayed on the line with me until my friend's email was ready to go, and made me a STAR in their eyes! I had wanted to contact his supervisor about his excellent work but wasn't sure how. Recently, Robert answered one of my calls again and that call has made it possible to pass on this compliment. What a great perk Infiniti Personal Assistant is to Infiniti owners and what a terrific employee Robert is! Thank you so much!!! Simone Gould  
  Leaura Alderson 01/18/2016 5   Quintin communicated in two ways with a great interim response. Thank You!  
  Leaura Alderson 01/17/2016 5   VERY interesting research results! THANKS Chris B.!  
  Thomas Bekhit 01/16/2016 5   I was blown away by this single feature, but had never utilized it before. I never had the need to, honestly because they are such great cars. I can't believe the courtesy, professionalism, and helpfulness of the gentleman assisting me. So much so that I felt compelled to take the time out of my day, while I'm traveling on business, to write this about him. Thank you John, for an exceptional experience.  
  Leaura Alderson 01/14/2016 4    
  Dave Jackson 01/13/2016 4   Love the personal assistant app  
  Kathryn Lewis 01/13/2016 5   I love my new QX 80 Infiniti! I feel like I'm riding on a cloud when driving it! The personal assistant was very courteous & helpful.....I'm overwhelmed with the overall Infiniti world! Thank you! ☺  
  Michael Divine 01/12/2016 5   I love it. Makes everyday life easier which making the purchase of a infinity totally worth it.  
  Roy Amsalem 01/12/2016 4    
  Maryanne Kusaka 01/10/2016 5   Cant believe how efficient this service is! I love my Infiniti Q70L!! First one here on my island of Kauai!  
  Ashwin Waghela 01/09/2016 5    
  Rikkyln Ueda 01/09/2016 5    
  Robert L Ellis Jr 01/09/2016 5   I really like the ability to have an assistant available  
  Kathy Daly 01/08/2016 5    
  Glen Abramson 01/08/2016 5    
  Peter Putka 01/08/2016 5    
  Kevin Yoder 01/07/2016 5   Thank you!  
  Fritz Jean 01/04/2016 5    
  Leaura Alderson 01/03/2016 5   Chris S. Did a good job of trying to answer a complex question. Thanks, Chris!  
  Barbara Mendillo 01/02/2016 5   All of the Personal Assistants who helped us were extremely competent, knowledgeable, cheerful and diligent. They are well trained and reflect Infinitis reputation.  
  Itzahk Nissanov 12/31/2015 5    
  David Leslie Hollon 12/30/2015 5   Very pleased.  
  Donald Harlor 12/29/2015 5    
  Barbara Mendillo 12/28/2015 5   Sally and Veronica were unbelievable! We had a change of flight schedule for our 17 year old grand daughter, who was traveling alone back to Slovenia. The connecting flight in Brussels was changed to 12 hours. Because of their help we were able to get another flight more suitable for her. Thank you Sally and Veronica for your expertise and diligence, you were outstanding! Ernie and Barbara Mendillo  
  Drew Margand 12/28/2015 4    
  Leonard Martin 12/27/2015 5    
  Arash Heduat 12/23/2015 4    
  Nydisha Williams 12/23/2015 5    
  Joel Perez 12/20/2015 5    
  Leaura Alderson 12/17/2015 5   Wow! Alex C. DELIVERED!! :-) Thank You!  
  Mardi Hope 12/15/2015 5    
  Brice Custer 12/14/2015 5    
  Marc Veneziano 12/14/2015 5   Katie and IPA are just a godsend! Thanks so much for everything.  
  Paula Ortega 12/14/2015 5   You NEVER fail!  
  Paula Ortega 12/14/2015 5   Thank you for being Infiniti!  
  Chetna Sheth 12/13/2015 5    
  Chetna Sheth 12/13/2015 5    
  Chetna Sheth 12/13/2015 5   They all do a wonderful job!!!!!!! Beautiful work and talent by everyone that has helped me ! You all are the best!  
  Jose Alfonso 12/12/2015 5   The PA Team is awesome! I always feel as if my request is the most important task of the day for representative helping me.  
  Marc Veneziano 12/11/2015 5   IPA is and continues to be an amazing service that I evangelize to all my friends. My life wouldn't be the same without it!! You Rock!  
  Leaura Alderson 12/11/2015 5   Christian R. delivered IPA awesomeness! :-)  
  Patricia Kaldas Gutierrez 12/11/2015 5   This is awesome!! So very helpful! Especially for busy mom like me!  
  Md Rashid 12/07/2015 4    
  Noel Wax 12/06/2015 5    
  Sharon Younger 12/05/2015 5    
  Leaura Alderson 12/04/2015 5   Awesome, Stacy B.! THANK YOU!  
  Leaura Alderson 12/04/2015 5   Donna G. delivered Infiniti PA awesomeness! Thank You!  
  Linda Nichols 12/04/2015 5   You guys all of your just awesome!!!!  
  Marc Veneziano 12/03/2015 5   What an amazing service! Saves my day, everyday!  
  Barry Kalmanson 12/02/2015 5    
  Christina Leedy 12/02/2015 5    
  Daniel Mcclesky 12/01/2015 5   I am glad this in included in my purchase, I think it may be broken now I tried to use it the other day and it was not working. My salesman told me it was included for the term of my lease, that was the only reason I agreed to the higher payment.  
  Dean Kennedy 12/01/2015 5   First time I've used, totally impressed. Great stuff.  
  Michael Collins 11/29/2015 5    
  Barbara Mendillo 11/29/2015 5    
  Sidharth Dugar 11/27/2015 5    
  Robert Gallant 11/26/2015 5    
  Vee Wallace 11/26/2015 5    
  Mohammed Uddin 11/25/2015 4    
  Bryan Rodriguez 11/25/2015 5    
  Bryan Rodriguez 11/25/2015 5    
  Fengyiru Xu 11/24/2015 5   I am having great experience with Infiniti PA and this is another main reason i am considering getting another Infiniti.  
  Leaura Alderson 11/23/2015 5   Eric O.verdelivered! :-) From now on it's Eric Overdelivered! Thanks Eric, and Infiniti PA program!!  
  Leaura Alderson 11/23/2015 5   Kristy C. delivered awesomeness! :-) THANK YOU!  
  Stephen Weiss 11/21/2015 5   Free would be nice since I just purchased another infiniti q50 for my wife. Should be included.  
  Leaura Alderson 11/18/2015 5   James L. did a GREAT job!  
  David Doan 11/17/2015 5   Awesome assistant! They never let me down. Keep up the good work guys! :)  
  Jose Medina 11/16/2015 5    
  Stephanie Guy 11/15/2015 5   great experience!  
  Robert L Ellis Jr 11/15/2015 5    
  Marilyn Horowitz 11/15/2015 5    
  Rafael Morel 11/15/2015 5   Loving my car, personal assistant is a bit slow to connect in the vehicle but I love it.  
  Isha Suri 11/15/2015 5    
  Gregg Aprahamian 11/14/2015 5   Impressive.  
  Shehzaan Chunara 11/13/2015 5   I love the service  
  Leaura Alderson 11/12/2015 5   Awesome research, Jason T.! Thank You!  
  Regina Tolliver 11/11/2015 4    
  Marc Veneziano 11/09/2015 5   IPA is simply amazing. They are the best. They help me every single day! They absolutely rock  
  Claudio Carvalho 11/09/2015 5    
  Tominzelle Bolden 11/08/2015 5    
  Ki-sang An 11/05/2015 5    
  Declan Stoner 11/04/2015 4    
  Leaura Alderson 11/02/2015 5   Super info from Stacy B.... LOVE IPA!  
  Kamille Soler 11/02/2015 5   Honestly I thought it was going to be an internationally outsourced virtual assistant and that I would have a difficult time explaining my tasks to foreign nationals who are unfamiliar with the terrain here. I was surprised to hear that all the Infiniti Personal assistants I've spoken to thus far have been so professional, polite and on top of it! I'm only on day two of the service but I"m very happy so far. We'll see how consistent they are. Thank you! Keep excelling the program. I'm excited to see what comes of it.  
  Leaura Alderson 11/02/2015 5   Exactly what I needed. Thank you Brittany B.!  
  David Burg 11/02/2015 5   Kristen was great. Thank you!  
  Nydisha Williams 11/01/2015 5    
  Leonard Martin 11/01/2015 5   Trish was pleasant and efficient . Very helpful when driving.  
  Leaura Alderson 11/01/2015 5   Fantastic Eric W! THANK YOU!  
  Leaura Alderson 11/01/2015 5   Super helpful Jaime D.!  
  Leaura Alderson 11/01/2015 5   THANKS to Robert A. for more awesome work!!  
  Leaura Alderson 11/01/2015 5   IPA is awesome!! THANKS Trisha M!  
  Jana Brucker 10/31/2015 5   This is my second iInfiniti car, and I don't want to drive anything else --ever! I love my G37x,and thank you for all the wonderful features included to make the ride even better!  
  Ignacio Ladegui Alfonso 10/31/2015 5    
  Noah Bank 10/29/2015 5    
  Nydisha Williams 10/29/2015 5    
  Bryan Rodriguez 10/29/2015 5   West my Personal Assistant was fantastic and had a great tone and personality well don't West and Infiniti  
  Bryan Rodriguez 10/29/2015 5    
  Pamela Yoon 10/28/2015 5   amazing service!!!  
  Letty Pedraza 10/27/2015 5   Sooooo helpful!! Thank You..Thank You!!!  
  Stela Mcclesky 10/27/2015 5   Great customer service  
  Nicholas Edwards 10/25/2015 5    
  Sarah Anthony 10/24/2015 5    
  Lauren Belviso 10/24/2015 5   Love my Infiniti personal assistant!!!!  
  Leaura Alderson 10/22/2015 5   Robert A. rocks the research! :-)  
  Archibaldo Perez 10/20/2015 5    
  Lester Wilson 10/19/2015 5    
  Maurice Wadlington 10/19/2015 5    
  Breese Pritchard 10/16/2015 5   I used this service three times in the last two days and received very quick and efficient service. I love this service!  
  Gary Saliba 10/16/2015 5   Beautiful, luxurious, high performance vehicles are one thing---but when you are stranded on the side of the road, 150 miles from home none of that matters. Having someone to call and get you out of trouble is what's important. And Infiniti Personal Assistant was responsive, attentive, followed-up, and made sure that my vehicle was towed, fixed, and that I got home---safely. Absolutely, my confidence and feelings about Infiniti were solidified---and you can bet that I will tell my friends. Thank you to the IPA folks and to Steve Owens at Smith Infiniti if Huntsville.  
  Nadia Chin 10/16/2015 5    
  Jeanna Kostak 10/15/2015 5   Everyone is awesome! I love the service!  
  Patricia Hindlin 10/15/2015 5   I don't use it much but it has proven very helpful when I need it.  
  Lynn Cracchiolo 10/13/2015 4    
  Jesse Goldstein 10/13/2015 5    
  Wanda Brasfield 10/13/2015 5    
  Janeka Owens 10/13/2015 5   I am very pleased with Infiniti Personal Assistant, it's comforting to know that its always there when I need it!  
  Adeyemi Daramola 10/13/2015 4    
  Natasha Abeya 10/12/2015 5    
  Leaura Alderson 10/12/2015 5   Katie V. DELIVERS!! Thank You!!  
  Molly Hennessey 10/12/2015 5   I have a problem with the car phone- understanding the names I speak. May need to have dealer check it  
  Leaura Alderson 10/11/2015 5   Awesome Alex C.! Not sure if I already submitted this review, so sending here.  
  Sandra Baker 10/11/2015 5    
  Renea Clark 10/10/2015 5    
  Bryan Rodriguez 10/10/2015 5    
  Leaura Alderson 10/10/2015 5   Kristy C. WOWED ME.... she over delivered awesomely! THANK YOU!!  
  Greg Howard 10/10/2015 5   Truly one of the best investments I have ever come across! Your staff is very knowledgable and resourceful! I travel internationally quite a bit and even overseas they come through! Why have a real PA when there is the Infiniti PA. You have a very satisfied customer and I have spread the news - keep up the excellence and these folks you hire are freaking amazing - they must be hand picked from the creme de la creme!  
  David Brown 10/10/2015 5    
  Regina Ray 10/09/2015 5   Outstanding perk for purchasing an Infiniti which always provides unmatched service.  
  Stephanie Spence 10/09/2015 5    
  Arian Plascencia 10/08/2015 4    
  Gary Sanchez 10/08/2015 5    
  Leaura Alderson 10/08/2015 5   Thanks Alex C!  
  Lawrence Barber 10/07/2015 5   I've only used it a few times, via my iPad, and have found it very helpful.  
  John Steffens 10/07/2015 5   I have recommended Infiniti to several of my family and friends and, even received two referral checks from the Infiniti Financial Group. Sure wish this amenity lasted the length of my finance period. Keep up the great work!  
  Sara Heifets 10/06/2015 5    
  Nikki Fontes 10/06/2015 5    
  Connie Gipson 10/06/2015 5    
  Connie Gipson 10/06/2015 5    
  Samuel Johnson 10/06/2015 4    
  Lesley Vann 10/06/2015 5   It is incredibly helpful to have Personal Assistant as an option. I am grateful for this service. By the way, your email was in my gmail Spam folder... Thought you'd want to know. Having the P.A. removes a sense of being burdened and I know I can have some help here and there with price comparisons, etc. THANKS for making it available!!  
  Michelle Allman 10/05/2015 5    
  Suzanne Siegel 10/05/2015 5   This is my third Infiniti. Need I say more?  
  Fabiola Saint Phar 10/05/2015 5    
  Jessica Marfo 10/05/2015 5   love it  
  Jean Dunham 10/05/2015 5   On the recommendation I would have said 10, but am not happy that my certified pre-owned M37 had the tires replaced with a low quality tire. Sounds like I'm driving a 4 wheel drive, not a luxury vehicle. Quite embarrassing!!!  
  Laura Baluch 10/05/2015 5    
  Jim Buckley 10/05/2015 5   It has been very helpful in several situations. I don't take undue advantage of it and I appreciate the help very much  
  Susie Bandy 10/05/2015 5    
  Paula Griner 10/05/2015 5    
  Shehzaan Chunara 10/05/2015 5   This is the best feature and makes me want to buy an Infiniti just because of this service.  
  Shehzaan Chunara 10/05/2015 5    
  Bruce Schroffel 10/05/2015 5    
  Robert Brasen 10/04/2015 5    
  Martin Brady 10/04/2015 5    
  Sandra Alley 10/04/2015 5    
  Deonna King 10/04/2015 5   I love this service, it should come standard as your company trade mark of luxury  
  Luzia Watkins 10/04/2015 4   With my previous vehicle I was used to using ONSTAR; however, Infiniti personal assistant provides a more personal and specialized experience.  
  Edgrace Arce 10/04/2015 5    
  Justin Morgan 10/04/2015 5    
  Scott Donnelly 10/04/2015 5    
  Kentasha Davis 10/03/2015 5   I've only used Infiniti Personal Assistant twice, but both times were a positive experience.  
  Tony Chan 10/03/2015 5    
  Barbara Williams 10/03/2015 4    
  Nerry Livingston 10/03/2015 5    
  Jose Ruiz 10/03/2015 5   This is a service that goes above and beyond providing great customer service. Keep up the great work.  
  Willie Macon 10/03/2015 5   No comments yet.  
  Tiffany Robilotta 10/03/2015 5   I'm in love with this vehicle. I have a 2011Jaguar XJL and it drive beautifully but NOT as well as my QX70. This vehicle is pure awesomeness. The features such as the personal assistant and navigation is better than the Jaguars. I will buy another Infiniti as soon as I sell the Jag. Promise.  
  Lisa Hicks 10/03/2015 5    
  Leaura Alderson 10/03/2015 5   THANKS Sally!  
  Andrew Demos 10/03/2015 5    
  Ashley Sandlin 10/03/2015 5   My business partner's wife owns an Infiniti and my wife saw her use the assistant service a few times. She was so blown away by how useful it was to her friend, when it came time to get her a new car she insisted on Infiniti. She's a new mom and adamant about not using her phone while driving, so she loves the hands-free aspect. Now she's the one bragging to her friends about it. She especially loves teasing the ones that drive other luxury brands since they don't have anything close to this. They get really annoyed, which is a lot of fun for me ;) Keep up the great work!  
  Sevag Sarkissian 10/03/2015 5    
  Leaura Alderson 10/03/2015 5   THANKS Veronica C.! Just what I needed!  
  Gerri Lyons 10/03/2015 5    
  Sydney White 10/03/2015 5    
  Linda Lewis 10/03/2015 5    
  Deying Lu 10/03/2015 5    
  Michael Demyen 10/03/2015 5    
  Kim Tinkle 10/03/2015 5    
  Joan West 10/02/2015 5    
  Mark Richards 10/02/2015 5    
  Beverly Diaz De Leon 10/02/2015 5   This is my 4th. Love it.  
  Cherlyn Green 10/02/2015 5   Love it  
  Jarrod Mosley 10/02/2015 4    
  Nancy Kreinest 10/02/2015 5    
  Edward Gooding Iii 10/02/2015 5    
  Ray Khan 10/02/2015 5    
  David Ackerman 10/02/2015 5    
  Elaine Shapiro 10/02/2015 4   Do not remove this service. It adds convenience and support to your customers!! Now if our gas mileage were only better. The claims when we bought the car were false and misleading.  
  Randy Spencer 10/02/2015 5    
  Nadir Washington 10/02/2015 4    
  Thomas Lowe 10/02/2015 5   Enjoy the service  
  Teresa Meyer 10/02/2015 5   I am most pleased with my new Infiniti Q50. The fine vehicle is equipped with a robust system, which I am still getting familiar with. Outstanding performing vehicle. Folks on the roads are rolling down their windows to ask me about my new car. Love the attention the Infiniti brings me.  
  Michael Wityshyn 10/02/2015 5    
  Betsy Mikesell 10/02/2015 5    
  Andrew Demos 10/02/2015 5    
  Nicole Trammell 10/02/2015 5    
  Elaine Raymonds 10/02/2015 5   My friends were very impressed and one even commented, "That's why you buy an Infiniti!" It is so convenient and handy when I'm driving.  
  Michael Stevens 10/02/2015 5   Love my QX50 and Infiniti PA has helped me enjoy it even more. Great job!  
  Virginia Braun 10/02/2015 5    
  Anson Fung 10/02/2015 5    
  Todd Pruitt 10/01/2015 5    
  Tito Zamalloa 10/01/2015 4    
  Connie Gipson 10/01/2015 4    
  Gabrielle Elledge-Levota 10/01/2015 5   It's not just the personal assistant but the overall infiniti perks, customer support, attitude that makese only want to own Infiniti's !  
  Paul Dallara 10/01/2015 5   I love the INFINITI brand but my recent interaction regarding my tires prevents me from recommending them to friends  
  Maria Atella 10/01/2015 5    
  Leslie Conklin 10/01/2015 5   personal assistant made my recent 3000 mile vacation much more pleasent  
  Jonathan Schwarz 10/01/2015 5   It's all good!  
  Richard Mckee 10/01/2015 5    
  Gary Nascimento 10/01/2015 5    
  Pat McGraw 10/01/2015 5   Great!!!  
  Yanique Brown 10/01/2015 5    
  Kathleen Cook 10/01/2015 5    
  Geetanjalli Harnanan 10/01/2015 5    
  Steven Vitiello 10/01/2015 5    
  Calvin Ghanoo 10/01/2015 5    
  Jane Jonas 10/01/2015 5    
  Brenda Kelly 10/01/2015 5    
  Wallace Plyler 10/01/2015 5    
  Patty Farran 10/01/2015 5   Love Infiniti!!!!  
  Michael Mandino 10/01/2015 5   personal assistant was a great feature included with my purchase i only wish it was for the original 48 month period, not just the 12 month period i received with my purchase.  
  Jerome Bell 10/01/2015 5   They have yet to disappoint me, thank you !!!  
  Alvin Dondey 10/01/2015 5    
  Donnie Mcgovern 10/01/2015 5    
  Remahl Smith 10/01/2015 5    
  James Ledbetter 10/01/2015 5   they r super always ready to help  
  Arlene Berlin 10/01/2015 4    
  Jennifer Waters 10/01/2015 5    
  Albert Sims 10/01/2015 4    
  Sheldon Holson 10/01/2015 4    
  Joseph Buccello 10/01/2015 4    
  Lavern King 10/01/2015 5    
  Charles Bucey 10/01/2015 5    
  Denise Lemaster 10/01/2015 5    
  Carole Daniels 09/30/2015 5   Awesome  
  Rodney Boyd 09/30/2015 5    
  Meak Nget 09/30/2015 5    
  Donna Bavaro 09/30/2015 5    
  Rodolfo Thomas 09/30/2015 5    
  Israel Crespo 09/30/2015 5    
  Fannie Wiggins 09/30/2015 5    
  Cheryl Phillips 09/30/2015 5   I have only had positive experiences when using Infiniti Personal Assistant.  
  Dane Fletcher 09/30/2015 5   Great service, keep up the good work!  
  Carole White 09/30/2015 5    
  Suzette Lombardo 09/30/2015 5    
  David Kvederis 09/30/2015 5   i cancelled my mercedes personal assistant becasue Infiniti personal assistanmt is somuch superior in every way  
  Rachel Shipman 09/30/2015 4    
  Deanna Gamez 09/30/2015 5    
  Ben Tsoi 09/30/2015 4   Towing service needs to improve the reliability of its service. I wrote a comment back in April when I used the service. Towing service was not able to jump-start my 2013 G37 battery until the 2nd day was really bad. Ben  
  Constance Rucker 09/30/2015 5   Love the service!!  
  Paul Adamowicz 09/30/2015 5   This is my third Infiniti vehicle, all with personal assistant. LOVE IT !!!!  
  Kimberly Babin 09/30/2015 5   Great people, superb customer service, Quentin was excellent/knowledgable/friendly  
  LeighAnn Morrill 09/30/2015 5   Did mine expire?  
  Cheryl Hatcher 09/30/2015 5    
  Victoria Williams 09/30/2015 5   Thank you so much I always find Infiniti personal assistant very helpful  
  Paul Flick 09/30/2015 5   The assistants have always been very friendly and helpful and have never let me down! Great service and I love it!  
  Kevork Kahwajian 09/30/2015 4    
  Billy Youngblood 09/30/2015 5    
  Loretta Keller 09/30/2015 5   'Loved all the Infinitis we'v e had through the years!! 'Such a great car in every way!!  
  Paul Williams 09/30/2015 5   People always professional and friendly.  
  Owen Fuchs 09/30/2015 5   I truly love my Inifiniti QX70  
  Tim Connolly 09/30/2015 5   It's nice to have a personal assistant on-hand. Thank you!  
  Rosalyn Levy 09/30/2015 5    
  Katherine Jackson 09/30/2015 5    
  Rollia Oliver 09/30/2015 5    
  Diane Vergona 09/30/2015 5   Love Infiniti  
  Charles Schreiber 09/30/2015 5    
  Maureen Oostdik 09/30/2015 5   They do an incredible job and are always friendly and helpful!! They have gotten me out of a jam more than once!! Good crew!  
  Anshul Bansal 09/30/2015 5    
  Michele Harkov 09/30/2015 5    
  Leonard Hernandez 09/30/2015 5    
  Donna Rapillo 09/30/2015 4    
  Sylvia Gonzalez 09/30/2015 5    
  Kamran Noorani 09/30/2015 5    
  Russell Henderson 09/30/2015 5    
  Alvin Turner 09/30/2015 5    
  Maurice Braswell 09/30/2015 5    
  John Sommers 09/30/2015 5    
  Shauna Robinson 09/30/2015 5   I wish that the tasks were not limited. I use Fancy Hands and they will do work related tasks.  
  Carolyn Maly 09/30/2015 5   I love this service!!!  
  Helen Doranian 09/30/2015 5    
  Suzanne Evans 09/30/2015 4    
  Fabian Maciel 09/30/2015 5   Great unexpected service. Just a hassle when it comes to having Personal assistant buy something for you. Spent 30 minutes on the phone just to buy a parking pass for a Dodger Game. But everything else was exceptional. Thank you!  
  Frank Costanzo 09/30/2015 5    
  Spring Faust 09/30/2015 5   LOVE LOVE LOVE my personal assist...they are fantasic!  
  Debra Treanor 09/30/2015 5   At least 3 people I know, two in my condo building have purchased an Infiniti, because they loved my IPA!  
  Linda Shulaw 09/30/2015 5   I'm very impressed with the personal assistant staff  
  Shanna Fitts 09/30/2015 5   Thank you for the luxury car experience. This is my first infinite but it will not be my last.  
  Richard Rowland 09/30/2015 5   I really like having it. I've only used it a couple of times. It's great to have.  
  Leaura Alderson 09/30/2015 5   IPA makes my day!!! THANK Jason T. for awesome response!  
  Yvette Rubio 09/30/2015 5   Love it!  
  Craig Gesner 09/30/2015 5    
  Jeanine Lanza 09/30/2015 5   I think it is a great feature which is shown in how often i use it....thank you  
  Deborah Limage 09/30/2015 5    
  Douglas Rockford 09/30/2015 5    
  Rashpal Singh 09/30/2015 5   Keep up the great work. I love the Infiniti personal assistant, they always help me with anything that I call them up with  
  Sidney Herszenson 09/30/2015 5    
  William Bradley 09/30/2015 4    
  John Avendando 09/30/2015 4    
  Jenna Kapsis 09/30/2015 5    
  Bill Grisanti 09/30/2015 4   Personal Assistant should be able to download instructions to navigation similar to OnStar.  
  Kenneth Potter 09/30/2015 4    
  Priscilla Hartranft 09/30/2015 5    
  Karen Ficca 09/30/2015 5    
  Anthony Spinnell 09/30/2015 5    
  Jennifer Sebring 09/30/2015 5    
  Ryan Barnes 09/30/2015 5    
  Jimmie Sue Ausmus 09/30/2015 5   I have been extremely happy with the Infiniti that I purchased as well as the Infiniti Personal Assistant that came along with it. I have used the Personal Assistant several times & have been very pleased with the service! Thank you!  
  Stefanie Tsunis 09/30/2015 5   Service went great - great service  
  Cale Baumann 09/30/2015 5    
  Susan Searfross 09/30/2015 5    
  Javaid Khan 09/30/2015 5    
  George Yunko 09/30/2015 5    
  David Learned 09/30/2015 5    
  Afsaneh Hessamfar 09/30/2015 5   The person who received my car in body shop was great, very professional, very friendly and I had an excellent experience.  
  Curtis Owens 09/30/2015 5   Personal Assistance is great! However, Infiniti's continue lack of focus on gas mileage is frustrating. Why must they only focus on technology? I do not want an IPOD on wheels.  
  Tina Margulis 09/30/2015 5   I love my Infiniti!  
  Todd Schermer 09/30/2015 4    
  Angel Zambrano 09/30/2015 5   I think that IC is an incredible feature. I'm always surprised by how friendly and helpful everyone is. Highly recommended  
  Saler Axel 09/30/2015 5    
  Yvette Rogers 09/30/2015 5    
  Johnny Chavez 09/30/2015 5    
  Steve Clay 09/30/2015 4    
  Nadav Hayush 09/30/2015 5   With a personal assistant you feel like you're very part of the Infinity family  
  Renee Mozee 09/30/2015 5    
  Ricardo Rosenthal 09/30/2015 5   The staff is well selected trained and educated. Please do not outsource to a boiler room in some corner of the world. Keep the good work.  
  Ian Santiago 09/30/2015 5    
  Joseph Prinzo 09/30/2015 5   It is a great service!  
  Tambreshia Richardson 09/30/2015 4    
  Paula Collier 09/30/2015 5   My final home for auto is with Infiniti...  
  Stephen Crowell 09/30/2015 5    
  Sue Stitt 09/30/2015 5    
  Ryan Bonczewski 09/30/2015 5    
  Donald Fisher 09/30/2015 5    
  Susan Willis 09/30/2015 5   This is my second Infinity and I have loved both! My dealership "Fresno Infinity" is awesome in service, sales and professionalism. Highly recommend to anyone.  
  Tom Blanchard 09/30/2015 5   It is a great service  
  Joshua Charles 09/30/2015 5    
  Kimberly Epperson 09/30/2015 5    
  David Chapman 09/30/2015 5    
  John Miller 09/30/2015 5    
  Ali Malik 09/30/2015 4   My personal connection is not working any more  
  Christopher Phillips 09/30/2015 5   My only complaint is that the IPA is confined to me. My wife and I both drive our QX80. If I'm not in the car this fantastic feature is useless because she isn't allowed to do anything since I am the only one allowed on the account. I checked with our dealer and he stated there would be an additional membership fee for my wife. Absolutely absurd since the payment for the vehicle is financed by both of us we should both have unfettered access to the program we paid for when we purchased the vehicle new. This should be changed immediately so FAMILIES that own your family sized vehicles can use the service we pay for. I would love to discuss this in person with one of your representatives. I'm available by phone at 662-419-1259. Regards, Chris Phillips  
  Patricia Jordan 09/30/2015 5   love it!  
  Janice Birken 09/30/2015 4    
  Joseph Jeransky 09/30/2015 5    
  Angie Pope 09/30/2015 5    
  Seth Taylor 09/30/2015 5    
  Melody Phipps 09/30/2015 5   Infiniti Personal Assistant is not only a great safety feature, but so helpful and I use it a lot and appreciate the wonderful, polite, helpful customer service. 5 Star all the way!  
  James Rocha 09/30/2015 5   Thanks for always being there and always being such a huge help.  
  Tim Armacost 09/30/2015 4   Well done. Just don't like the advertisement from dealer every time. Why can't it just be great service. I remember the dealer.  
  Cindy Cerami 09/30/2015 5    
  Gabriel Bright 09/30/2015 5   Awesome service. Always extremely professional!  
  Paula Collier 09/30/2015 5   Although I have only used the assistant a few times. This response actually provided me with the information that I needed in concrete form.  
  Dane Fletcher 09/30/2015 5    
  Terry Wallin 09/30/2015 4    
  John Phillips 09/30/2015 5    
  Brenda Alvarado 09/30/2015 5   This is my second Infiniti. LOVE, LOVE, LOVE it - partly because of Sewell Infiniti. You just don't get that same level of service at all dealers.  
  Joeseph Greene 09/30/2015 5   I've used IPA once or twice to schedule a service appointment. It worked and that's what counts...  
  Chris Bell 09/30/2015 5   LOVE THE PRODUCT  
  Nathan Poss 09/30/2015 5    
  Joe Nugent 09/30/2015 5    
  Jerry Pyron 09/30/2015 5   I have only used it once but they were very helpful  
  Richard Leland 09/30/2015 5    
  David D'Amato 09/30/2015 5    
  Bambi Lockman 09/30/2015 5    
  Vincent Damato 09/30/2015 4    
  Douglas McClure 09/30/2015 5    
  Diane Dayton-mclean 09/30/2015 5    
  James Cress 09/30/2015 4   The Infiniti was my first purchase of a "luxury" vehicle. My goal was to find a vehicle that was the best combination of performance, luxury and practicality. I did significant research to get the best value. Initially, my experience with the service department at the dealership did not match the expectation I had of services I would get at a "luxury" dealership. I am an executive and I need it to be easy to take care of my vehicle. The Infiniti experience was not much different than my Ford experience. Probably less easy. The Infiniti Persoanl Assistant however has been a great tool because I travel globally 50% of the time. This is a differentiator that has neutralized the bad feelings I have had for service.  
  Jorge Alers 09/30/2015 5    
  Dana Skiles 09/30/2015 5   I forget I have it most of the time, but when in a pinch it has been handy. I would recommend infinitii to a friend because I love my car not because of personal assistant  
  Alegria Sylvia 09/30/2015 5   I love my car and the help from my personal assistant  
  Tim Sunder 09/30/2015 5   This is a great service, I thoroughly enjoy using it on occasions needed.  
  John Gilbride 09/30/2015 4    
  Thadeus Deaton 09/30/2015 5   Keep up the good work!  
  Becky Von Gruben 09/30/2015 5   Definitely a selling point, sets Infiniti above the others.  
  Jonathan Mullins 09/30/2015 5    
  Sharon Fuston 09/30/2015 5   Hands down, best cars we've ever owned!  
  Tracy Baxter 09/30/2015 5   I have only used the service twice in the year I have owned my Infiniti and have been impressed with the results both times. I wish I had a need to use it more often. It is the highest standard of customer service that I have experienced.  
  Wanda Lockhart 09/30/2015 5   Infiniti staff takes very good care of us. I'm always supplied with a loaner car if need. That is of the utmost importance to me and my family!!!! Infiniti of Baton Rouge has an excellent Staff......I rate them a 5 star and more. Gratefully Wanda and Tim Lockhart of South LA. Automated Valve Service LLC  
  Tom Gamboa 09/30/2015 5    
  Chris Crabtree 09/30/2015 5    
  Frank Virone 09/30/2015 5    
  Janet Swidryk 09/30/2015 5    
  Kevin Shah 09/30/2015 5    
  Devra Shutan 09/30/2015 5    
  Donald Martin 09/30/2015 5   Great service and great car. (which is my third) Thanks  
  Renee Ball 09/30/2015 5    
  Sharon Persaud 09/30/2015 5   I love the personal assistant feature, my experience has been a great one. Thank you.  
  Bridgett Jones 09/30/2015 5    
  Bobby Whitney 09/30/2015 5    
  Andrew Samples 09/30/2015 5    
  Akash Marwaha 09/30/2015 5    
  James Brown 09/30/2015 5    
  David Cook 09/30/2015 4   I forget this is available.  
  Charmaine Teuschler 09/30/2015 5    
  James Brown 09/30/2015 5    
  Vikki Piper 09/30/2015 5    
  Johanne Moyes 09/30/2015 5    
  Barbara Volo 09/30/2015 5   Wonderful product. Would like to subscribe to this service for other cars.  
  Richard Pace 09/30/2015 5    
  Staci Crabtree 09/30/2015 5    
  Judy Griggs 09/30/2015 5    
  Patricia Hepburn 09/30/2015 5    
  Carolyn Banks 09/30/2015 5    
  James Croxton 09/30/2015 5    
  Jennifer Barkley 09/30/2015 5   I have told family, friends, coworkers! I LOVE this Infinti!!!  
  Rick Anthis 09/30/2015 5    
  Jessica Herrera-Lopez 09/30/2015 5    
  Glen Goedecke 09/30/2015 4    
  Chris Woodbury 09/30/2015 5    
  Robert Crowley 09/30/2015 5   I have "shown off" personal assistant to at least 10 people. It's great advertising for Infiniti. PA has helped us so many times. Once a PA stayed on the phone with us for 20 min when our nav system malfunctioned any we had no idea where we were. The PA got us back until the system worked again telling us what roads were ahead and giving us the confidence we were making the correct turns. I'll likely buy another Infiniti because of the service.  
  Bryant Bailey 09/30/2015 4    
  Jennifer Dennen 09/30/2015 5   Clearly, you hire the best. They are high EQ, attentive, professional yet personal, prompt, problem solvers. They are everything the USA lacks now, in these sad times for America. They go out of their way to remove barriers to goals. Great job!  
  Brenda Bass 09/30/2015 5   I never expect the personal friendly service that this service provides. I called to ask for a phone number to HEB deli dept the assistant said she would place my order and send me a text and voice confirmation . I was just so greatful for this service done while I just was able to drive to my next appt.. They are so kind even to my granddaughters when she calls them for directions to Galveston . Love this service and the staff they hire! Brenda Bass  
  Susan Barba 09/30/2015 4    
  Randi Gertler 09/30/2015 4   I don't use the personal assistant as much as I should. But love it when I remember to use it.  
  Richard Gervais 09/30/2015 5   Never could get connected to it from day one. Would not accept my email therefore I couldn't connect  
  Jeff Pariano 09/30/2015 5   I use this all the time! This service is unbelievable ! It really is. Nobody believes me! I can give you a testimonial on how I use it! Call me please ! 704-232-7058 Jeff  
  Richard Hartman 09/30/2015 4    
  Arthur Noriega 09/30/2015 5    
  Brenda Zaleta 09/30/2015 5   Great and fast service. No matter what I need they are willing to help in anyway  
  Angel Morris 09/30/2015 5    
  Yolanda Martinez 09/30/2015 4    
  Leslie Gabriele 09/30/2015 5    
  Michelle Duyck 09/30/2015 5   Infiniti personal assistant has locked me in as an Infiniti customer. I don't want to be without it!  
  Debbie Hartman 09/30/2015 5   Love the personal assistant. I do not drive often in metroplex, but when I do it makes it so much easier to get my directions. Thank you so much for such a wonderful service.  
  Herman Weston 09/30/2015 5    
  James Smith 09/30/2015 5    
  Charles Biggs 09/30/2015 5   An outstanding service - it provides tremendous value to those of us with busy lifestyles!!!  
  Jeffrey Goldstein 09/30/2015 5    
  Lisa Toomey 09/30/2015 5    
  Kaddy Ha 09/30/2015 5    
  Robert Rahimi 09/30/2015 5    
  Rocco Farello 09/30/2015 5    
  Regis Hillow 09/30/2015 4    
  Darrell Glover 09/30/2015 5    
  Brad Nolan 09/30/2015 5    
  George Walker 09/30/2015 5   They are always courteous, professional, very helpful, and have answers to my questions. ..  
  Michael Connors 09/30/2015 5    
  Susan Hesser 09/30/2015 4   I have had a lot of problems with my car and it only has 5000 miles on it. I really just want to get rid of it. It has nothing to do with Personal Assistant  
  Tonya Harris 09/30/2015 5   Love It!  
  Michael Roche 09/30/2015 5    
  Stephen Bisgeier 09/30/2015 5    
  Stephen Bisgeier 09/30/2015 5    
  Miguel Hernandez 09/30/2015 5    
  Jennifer Pepple 09/30/2015 5   I don't expect this service from my car - I was shocked to hear it was offered. I love this service. They have been so helpful in every request! Great job all!!  
  Victor Licatese 09/30/2015 5    
  Kelli Sacher 09/30/2015 4   The only problem is that I forget that its there.  
  George Brunner 09/30/2015 5   very nice feature that adds value to the brand.  
  Stephanie Rose 09/30/2015 5   From gas on the roadside to dinner reservations, it has come in handy many times. I love it.  
  Kim Felder 09/30/2015 4    
  Madonna Clark 09/30/2015 5    
  Linda Fritz 09/30/2015 5    
  Sharon Schuman 09/30/2015 5    
  Susan Baughman 09/30/2015 5   I adore my Infiniti Personal Assistant. Always there when I need something and ALWAYS very KIND!!!!  
  Leaura Alderson 09/30/2015 5   IPA ROCKS!!!  
  Jeffrey Baker 09/30/2015 5    
  R Gillette 09/30/2015 4    
  Robert Laradzas 09/30/2015 5    
  Tammy Staiger 09/30/2015 5    
  Kent Rose 09/30/2015 5    
  Charles Brooks 09/30/2015 5    
  Carmine Aglira 09/30/2015 5    
  Vincenzo Vurro 09/30/2015 5   Infiniti personal assistant is very helpful  
  Mike Aulson 09/30/2015 5    
  Jim Kizzee 09/30/2015 5   None  
  Denise Wilson 09/30/2015 5    
  Laurina Conger 09/30/2015 5   Very happy with every aspect of my infinite from Sales to service bumper to bumper best vehicle I've ever owned. Never buying another brand!  
  Mindy Fedunok 09/30/2015 5    
  Melinda Delancy 09/30/2015 5   The reason for rating a 7 The Personal Assistant is a great feature, the company just needs a better policy if you buy a car less than a month and malfunction occurs to better handle situations like this.  
  Cheryl Garabedian 09/30/2015 5    
  John Roldan 09/30/2015 5    
  Bruno Morra 09/30/2015 5   With past Infiniti leases, the personal assistant was included throughout. For this one, it is only with me for 1 year. I do not like that! Infiniti should have included throughout the lease period  
  Rob Brinkerhoff 09/30/2015 4    
  Lee Kornbluh 09/30/2015 4    
  Cancy Mcarn 09/30/2015 5    
  Domniono Robertson 09/30/2015 5    
  Sean McMullen 09/30/2015 5    
  Kavita Khandelwal 09/30/2015 5    
  Susan Aliberti 09/30/2015 4    
  Nick Precek 09/30/2015 5   Best car I've ever owned (11 G37x coupe)  
  Bettye Freeny 09/30/2015 5    
  Mark Raisch 09/30/2015 5   it is a great feature to have and in my opinion a real selling point that with an exceptional automobile comes an exceptional service.  
  Ihab Darwish 09/30/2015 5    
  Brian Zambuto 09/30/2015 5    
  Rick Houchens 09/30/2015 5    
  Bonnie Pugh 09/30/2015 5   Very prompt & helpful when I had a flat tire.  
  William Albert 09/30/2015 4   PA would not answer any questions about operation of my car. Why?  
  Thomas Oliver 09/30/2015 5    
  Clifford Bishop 09/30/2015 5    
  Gisela Velasquez 09/30/2015 5    
  Jimmy Moore 09/30/2015 5    
  Annette Macdonald 09/30/2015 5    
  Cindy Gruber 09/30/2015 5    
  William Shin 09/30/2015 5    
  William Bruckner 09/30/2015 5    
  John Jezior 09/30/2015 5    
  Richard Mastroianni 09/30/2015 5   Infiniti is a quality, high end car and should definitely include Personal Assistant as a standard feature. They should also include the "tone" to indicate possible contact with an object while backing up, as part of the rear camera.  
  Suzanne Drelich 09/30/2015 5    
  Patricia Caple 09/30/2015 5   I love it.  
  Howard Rosenthal 09/30/2015 5    
  Katie Anderson 09/30/2015 5   PA has gotten me out of more than one jam. Whether it's 2am on a blocked off freeway needing help to navigate home (google maps and Waze don't work for everything!) or finding some weird drink or food I need for nutritional reasons in a different city where I'm traveling on business - I am nothing but grateful to push that button on my Favorites list in my phone and get a kind, smart helpful person on the other end. Don't know where you find them but they are great!  
  Stacy Flood 09/30/2015 5    
  Navid Ashroff 09/30/2015 5    
  Oliver Johnson 09/30/2015 5    
  Paul Reed 09/30/2015 4    
  Robert Tenen 09/30/2015 5   We have owned 4 FX 35s and 1 QX 70 and found the vehicles outstanding..We had no instance where the vehicles were disabled due to a major failure.. Robert  
  Sonny Fardque 09/30/2015 5   Luv Infiniti  
  Liz Rios 09/30/2015 5    
  Alex Pombo 09/30/2015 5    
  David Tarnoff 09/30/2015 5   Nice feature  
  James Stewart 09/30/2015 5    
  Soloman Jiwani 09/30/2015 5    
  Ben Richey 09/30/2015 5   Great support  
  Sam Rock 09/30/2015 5    
  Devra Shutan 09/30/2015 5    
  David Szabo 09/29/2015 5   INFINITI Personal Assistance is the one thing you should brag about and let new customers discover it and spread it around their network - I've mentioned it to 50+ people already and I had to show them to believe it. It's incredible!  
  Mohammad Molla 09/29/2015 5    
  Aret Kuzikyan 09/29/2015 4    
  Donald Fraleigh 09/29/2015 5   Contacted my personal assistant to schedule an oil change and he made the experience vey easy. He was extremely polite and got me into the dealership at the timeframe I needed. Well done!!  
  Sharon Yates 09/29/2015 5   It has been a life saver when I need a phone # or location  
  Laura Monahan 09/29/2015 5    
  George Jones 09/29/2015 5    
  Diane Watson 09/29/2015 5   I don't use the Personal Assistant often but I love having the feature. It has come in very handy on occasions when I have needed something special and was under time constraints.. The Personal Assistants have always filled my requests, answered my questions, and provided the information quickly.  
  Maltaise Cini 09/29/2015 5   All your representatives are very polite, professional, have a good command of the English language, do not use slang, always pleasant to speak to and competent. While one would expect this from anyone in the service industry it is often a rarity. Keep up the good work.  
  Sergio Sanchez 09/29/2015 5    
  Carole Medal 09/29/2015 5   I love IPA !!!!!  
  Kevin Ryan 09/29/2015 5   I've kept a log of my requests over the last few years. Good reading.  
  Susan Broussard 09/29/2015 5    
  Farid Lalezarzadeh 09/29/2015 5   Excellent Customer Service. Thank you so very much!!  
  Sonja Stoskopf 09/29/2015 5   I love Infiniti and my dealership.  
  Wade Gourley 09/29/2015 5   We love our Infiniti  
  Geraldine Powell 09/29/2015 4   Love the service I was real lost in another city they help me so much  
  Mike Thomson 09/29/2015 5    
  Linda Drossel 09/29/2015 5    
  Claudia Silverberg 09/29/2015 5    
  Deborah Rosasco 09/29/2015 5    
  Cedric Conel 09/29/2015 5    
  David Salloum 09/29/2015 4    
  Jonathan Lehrman 09/29/2015 5    
  Janet Mcmahill 09/29/2015 5   I have an iPad, an iPhone and many other contemporary communication devices. But when I am going 70 MPH on a 6 lane freeway, I do not want to open any applications, contact lists, emails or other devices to gain assistance. I simply say "Call Infinity Personal Assistant" and I get a talented person who speaks perfect English and gets the information or connection I need...and quickly. Dr. Janet McMahill  
  Louis Pinkett 09/29/2015 5    
  Jacqueline Dickens 09/29/2015 5    
  John Martine 09/29/2015 5    
  Marla Rubinson 09/29/2015 5    
  Gary Smith 09/29/2015 5    
  Allison Fish 09/29/2015 5   Infiniti Owner: I have purchased the exact same Infiniti vehicle, the newest model, for the past 6 years!!! Love the Infiniti Personal Assistant feature. Loyal Customer.  
  Gabriele Lawrence 09/29/2015 5    
  Paul Duffy III 09/29/2015 5    
  Selma Willis 09/29/2015 5    
  Robert Pearl 09/29/2015 5    
  Robert Harris 09/29/2015 4   My wife and I have driven Infiniti for the past 10 years. The PA Service is labor intensive but the service persons are very professional and courteous  
  Jeffrey Fein 09/29/2015 5    
  Robert Gallant 09/29/2015 5   A uniquely personal resource  
  Stacy Hagar 09/29/2015 5    
  David Jones 09/29/2015 5    
  Vlassi Baktidy 09/29/2015 5    
  Alice Fuller 09/29/2015 5   I love Infiniti. This is my 5th car. Looking forward to the 6th in 2017. Thank you for my Personal Assistant. It impresses people.  
  Eliot Rose 09/29/2015 5   Really pleased every single time I've used personal asst. I'm glad you sent this email. Reminds me to use it more often  
  Matthew Milak 09/29/2015 5    
  Bruce Schacher 09/29/2015 5    
  Ricardo Rosenthal 09/29/2015 5    
  Richard Polak 09/29/2015 5    
  Cathy Phillips 09/29/2015 5   I no longer have Infiniti Assistant in my vehicle, but when I had access to it, it was wonderful!  
  Venkat Manoj Kandukuri 09/29/2015 5   great service. If i am buying a suv infiniti will be my first stop  
  Karen Mobert 09/29/2015 5   I Love all the Infiniti personal assistance professionalism and willingness to help in any way they can when I call them. Sometimes I just want to call them and ask a question, so my colleagues and family can hear how personal they are and helpful. Obviously they are always impressed, and say "hum, maybe I should buy or lease an Infinity so they can have a "personal assistant" too. So I'm trying to HELP with your marketing!! I love having this feature for just being an Infinity owner! Thanks so much for it! Karen  
  Todd Kaloudis 09/29/2015 5   Every experience I've had with Infiniti besides one has been great. I was disappointed only once when I needed roadside assistance that my dealer's maintenance team refused to answer a simple question that could have saved me hours of stress- they insisted on me getting a roadside assistance tow truck visit, so I just spent an hour and figured out how to fix the problem myself. Other than that Infiniti has been greats. The personal assistance service is first rate. I have another PA service through platinum Amex that sucks compared to my Infiniti PA. I think your PA iPhone app and service team are A+.  
  Jeanna Kostak 09/29/2015 5   The team is awesome! Service is outstanding!  
  Fernando Garcia 09/29/2015 5   The service I received from eddie I believe was his new was above and beyond. Much better than the service I got in other infinity dealers. My wife will be changing her car and we will be going to the infinity in tampa fl  
  Yanique Brown 09/29/2015 5    
  Michael Martinez 09/29/2015 5   My last purchase was an Infiniti and that service was for 4 years. I think the new one I just purchased has IPS for only one year. This should be at least for 4-5 year period for new owners and good selling point for certified owners  
  JoAnn Alexander 09/29/2015 5    
  Jessica Epps 09/29/2015 5   The Infiniti Personal Assistant takes my car to a whole new level of luxury! I can't imagine driving another car without it!  
  Stanley Bullock 09/29/2015 5    
  Charles Bolz 09/29/2015 5   It is a great service that I use often.  
  Mary Finney 09/29/2015 5    
  Mary McCreight 09/29/2015 5   I am so impressed with the personal assistant and the all around care provided by Infiniti. Best service I have ever received. I tell everyone about the personal assistant.  
  Darcy Novick 09/29/2015 5   Love Infiniti!  
  Anne Connors 09/29/2015 5    
  Brooke Russo 09/29/2015 5   LOVE THEM! They are the BEST!!!  
  Barbara Mendillo 09/29/2015 5   They are the best! Never had a bad incident with them.  
  Sharona Toobian 09/29/2015 5    
  Don Winslett 09/29/2015 5   Love the Personal Assistant  
  Stephen Weiss 09/29/2015 4    
  Marianne Perfetti 09/29/2015 5   Love infiniti please bring back your G37x. Best car ever  
  Allison Farquhar 09/29/2015 5   I absolutely love my Personal Assistant and will renew it as soon as it expires. They are the best and I dont know what I would do without it!!  
  Richard Roberts 09/29/2015 5   this is kfir testing the email blast  
  Michael Kato 09/29/2015 5    
  Charles Childs 09/28/2015 5   I love Personal Assistant.  
  Roberto Milk 09/28/2015 5    
  Lewis Levy 09/28/2015 5    
  Leaura Alderson 09/28/2015 5   IPA makes my day!!  
  Alexandra Wynn 09/27/2015 5    
  Tina Flint 09/27/2015 5    
  Leaura Alderson 09/27/2015 5   LOVE, LOVE, LOVE IPA!! We consider IPA a member of our team. THANK YOU!!  
  Leaura Alderson 09/27/2015 5   IPA is SUPER AWESOME... FANTASTIC... AMAZING... HUGE TIME SAVER and feels like our go-to for everything best friend! My husband and I didn't realize the POWER of IPA during our first 4 years of service, so we lost 4 years!!! :-o. I thought it was mostly a road travel, reservation, emergency type PA, but finally, in the 5th year of our membership and a new car upgrade, the knowledgeable sales rep raved about it, so we FINALLY started using it regularly. Can't believe we waited so long... SO GRATEFUL for our IPA!! :-)  
  Leaura Alderson 09/27/2015 5    
  Michael Kato 09/26/2015 5    
  Nydisha Williams 09/25/2015 5    
  Sean Rosas 09/25/2015 5    
  Barbara Mendillo 09/24/2015 5   Every one is exceptional!  
  Josn Foster 09/24/2015 5   Personal assistants very professional n prompt I'm very impressed I'm very busy so the personal assistant works well I work for a bank n I'm getting ready to launch my website selling hand bags Thank you Infiniti  
  Tho Ho 09/22/2015 5   Love infinity presonal assistant  
  Michelle Moore 09/21/2015 5   I love love love my personal assistant. It is a very helpful tool especially. When you are on the road i have no had one bad experience and no matter how silly my questions may sound they always make sure they do their very to solve the issue...with all of today's. Technology i appreciate being able to talk to a live oersin unstead of a machine..KUDOS to my personal Assistant and Infinti for introducing me to such a wonderful service.......thankyou very helpful me especially. While driving. It is a mich needed. Safety. Feature your staff is always professional i would recommend. This service to everyone. Keep up the excellent. Job. Infiniti your personal. Assistant. Staff. Is wonderful  
  Wayne Bobrick 09/21/2015 5    
  Elizabeth Underwood 09/21/2015 5   The gentleman who helped me was very nice!  
  Wendi Kaye 09/21/2015 5   I love love Infiniti and I love this feature  
  Michelle Moore 09/20/2015 4   I lovd love love my personal assistant. They are very helpful rp me especially. While driving. It is a mich needed. Safety. Feature your staff is always professional i would recommend. This service to everyone. Keep up the excellent. Job. Infiniti your personal. Assistant. Staff. Is wonderful  
  Becky Branhorst 09/19/2015 5   Professional, timely and courteous. I will continue to use this service and tell others about it!  
  Marc Veneziano 09/18/2015 5   I absolutely love IPA! The group is so efficient and thorough I wish I could pay to have expanded services to my business. It is the single factor in why I continue to purchase Infiniti. I can't imagine my life without it! They have helped immensely and are cheerful, communicate effectively and even compared to paid VA services they are far and beyond superior! I love you guys and think every car manufacturer should offer this service. It's simply amazing!  
  Lori Novak 09/16/2015 4    
  Michael Kato 09/15/2015 5    
  Gary Tortorella 09/15/2015 5    
  Bao Nguyen 09/14/2015 3    
  Bryan Rodriguez 09/11/2015 5   The Employee that Assisted me went above and beyond and represents what Infiniti Personal Assistant should be. Thank You!  
  Johanna Nestor 09/10/2015 5   Love it so much I got another Infiniti! I tell everyone about the feature! Wouldn't consider getting a vehicle without the service. Thanks! And Kristy C provided excellent service for me.  
  Michael Kato 09/10/2015 5   Can't see myself not buying another Infiniti in the future. Great car and this service is the greatest!  
  Barbara Cleary 09/10/2015 5    
  Debi Davidoff 09/09/2015 5   This is such an amazing feature. I did not have time to make a reservation today for a work event. When I called I only wanted the phone number and he didn't think twice about taking care of everything for me. It was great! Thank you. I am just sorry I didn't keep his name  
  Ricardo Rosenthal 09/08/2015 5    
  Eric Stoler 09/05/2015 5   Great assistance - quite thorough and useful! Thanks so much.  
  Eric Stoler 09/05/2015 5   Personal call from assistant for clarification was much appreciated. Great job!  
  James Wetmore 09/05/2015 5    
  Michael Bramblett 09/04/2015 4    
  Demella Wooden 09/04/2015 5   I have only used twice  
  Sharon Fuston 08/31/2015 5   I continue to be impressed with Infiniti! Love Love Love!  
  Larik Malish 08/29/2015 5    
  Carmen Nasarre 08/28/2015 5    
  Maria Erazo 08/25/2015 5    
  Arash Heduat 08/23/2015 4   Love the feature!! Needs some tweaking but no big complaints.  
  Georgette Hopson 08/19/2015 5    
  Evanette Tarin 08/18/2015 5