Survey Results


Name
Tarquennis P
Date
02/05/2019
Rating
5
Comment
Great service
 
Name
Jerrold W
Date
01/27/2019
Rating
5
Comment
THANK YOU!
 
Name
Jamie K
Date
01/19/2019
Rating
5
Comment
Robert was very accommodating. My subscription to Personal Assistant had expired, but he was gracious and helped me out as I was in the middle of OK and really count on my navigation stuff!
 
Name
Robert M
Date
01/02/2019
Rating
5
Comment
Incredible!
 
Name
Tarquennis P
Date
12/17/2018
Rating
5
Comment
Great vehicles, great service
 
Name
Adam D
Date
12/17/2018
Rating
5
Comment
Heather H. conquered the Penske Customer Service team on my behalf to restore a wrongfully charged $130. The INFINITI Personal Assistant Team has demonstrated consistent, outstanding performance addressing all my requests, at any time of day. I dislike calling customer service representatives and waiting on hold for support. INFINITI Personal Assistant allows me to send a request tothem, and when the customer service agent needs to speak with me directly, INFINITI Personal Assistant can instantly add me to the call, which saves me so much time! As I often say, you are all rock stars! Thank you!
 
Name
Lisa B
Date
12/12/2018
Rating
5
Comment
I love the service and feel very safe knowing that I have a personal person I can ask questions or call for help if I need it .
 
Name
Justin K
Date
12/09/2018
Rating
5
Comment
Trisha Robert and others are amazing!!!
 
Name
Julie G
Date
12/03/2018
Rating
5
Comment
Thanks
 
Name
Sharon S
Date
11/07/2018
Rating
5
Comment
I m very happy to know that Infiniti offers the services of a Personal Assistant.
 
Name
Christopher H
Date
11/05/2018
Rating
5
Comment
Being a first time Infiniti owner so far I am impressed. Keep up the good work and I'll be a loyal customer !
 
Name
Yolanda B
Date
11/04/2018
Rating
5
Comment
Thank you
 
Name
Raul F
Date
11/02/2018
Rating
5
Comment
GPS new version also is no good . such address as 5801 Riverside drive, coral springs , florida , it does shows on the GPS system. is not register. and the address is very old, your gps does not recognize this address . please verify , so much $ for this car and GPS does not work SHAME
 
Name
Lisa S
Date
10/19/2018
Rating
5
Comment
I hadn't reviewed all that personal assistant can do for me. Who knew they could help w/restaurants & hotels!
 
Name
Mechelle C
Date
10/11/2018
Rating
5
Comment
I chose the vehicle again, because of the Personal Assistant. I was very impressed for the the first 3 years. I am almost equally impressed now, but I don't use the assistant as often as I had been in the past as lately when I have called the connections have been poor and the calls were dropped, so I found myself getting aggravated and not calling as much. Not sure if I will get the vehicle again, as I am not as happy with the new vehicle design. I may choose a different vehicle, BUT THE REAL REASON I stayed with an Infiniti was largely due to the WONDERFUL PERSONAL ASSISTANTS! What a BONUS!!!!!! I do plan to use the personal more often in the coming days/weeks as I had been last year.
 
Name
Rony D
Date
10/06/2018
Rating
5
Comment
the personal assistants are very good, they are prompt and respond quickly
 
Name
Bonnie G
Date
10/05/2018
Rating
5
Comment
Fee for this service disappoints me. Infiniti should not bleed their faithful customers with these exorbitant fees. Nothing turns people off more than being nickeled and dimed to death. Falling out of love with Infiniti. I wish you would strive to empower my pocketbook insead of my drive!
 
Name
Gregorio LaVerne T
Date
09/29/2018
Rating
5
Comment
Robert my personal.assistant who attended to my travel request is soooo professional, very helpful and accommodating. Thank you Robert.
 
Name
Ian B
Date
09/25/2018
Rating
5
Comment
Infiniti Personal assistant is one of the best, if not best feature/benefit of owning an Infiniti
 
Name
Breese P
Date
09/19/2018
Rating
5
Comment
Love this service!!
 
Name
Lucille T
Date
09/14/2018
Rating
1
Comment
The best at what they do , they never disappoint me....Love ya guys!
 
Name
Ron H
Date
09/11/2018
Rating
5
Comment
Very impressed with this service.
 
Name
Rony D
Date
09/08/2018
Rating
5
Comment
Very prompt and fast in responding to requests, very impressed and worth buying an infiniti just to have the service of the personal assistant
 
Name
Daniel W
Date
09/06/2018
Rating
5
Comment
Your Awesomeness is Amazing
 
Name
Young K
Date
09/01/2018
Rating
5
Comment
Wow fast service
 
Name
Rony D
Date
08/31/2018
Rating
5
Comment
great service and worth buying an infiinit just to have
 
Name
Janette F
Date
08/29/2018
Rating
5
Comment
fast and easy, thank you!
 
Name
Michelle M
Date
08/26/2018
Rating
5
Comment
I'm glad that as an Infiniti owner I was introduced to Infiniti personal assistant they will accomadate you to the fullest and will not ever leave you stranded I love having this service and wish that I have it forever thank you for such a wonderful service
 
Name
Hugh V
Date
08/14/2018
Rating
5
Comment
great service makes infiniti better than lexus
 
Name
Ramon S
Date
08/13/2018
Rating
5
Comment
Very helpful assistants, Lizzie and Robert took care of everything and kept me up to date on everything. Very happy to have this service provided by Infiniti.
 
Name
Breese P
Date
08/11/2018
Rating
5
Comment
Love this feature!
 
Name
Ali C
Date
08/09/2018
Rating
5
Comment
Very helpful and grateful for her help.
 
Name
Lucille T
Date
08/08/2018
Rating
5
Comment
Love the guys and girls!
 
Name
Rony D
Date
08/06/2018
Rating
5
Comment
the personal assistants are professional and very prompt to reply, great service!
 
Name
David G
Date
08/04/2018
Rating
5
Comment
I very much appreciate having access to the INFINITI Personal Assistant. However, it didn’t influence me when I obtained my 2019 QX50. That’s because the QX50 is the 5th INFINITI I’ve purchased or leased from the same INFINITI dealership.
 
Name
Mike K
Date
07/27/2018
Rating
5
Comment
I was very impressed that IPA quickly found a very obscure video on the internet from some pretty limited information from me. Outstanding research. Really impressive. I love that you hire native English speakers who appear to be more intelligent than most customer service reps. I really feel like they are personal assistants. Nothing against non-native speakers, but IPA's excellent language skills increase understanding on both sides. I was just telling a friend in the market for a new car about IPA and my new Q60S. He likes the car, but the IPA service really captivated his imagination. I think he's more interested in Infiniti because of IPA. Thanks for making a great car even better.
 
Name
Rony D
Date
07/26/2018
Rating
5
Comment
personal assistants do a great job!!
 
Name
Angela M
Date
07/25/2018
Rating
5
Comment
Thank you Jeremiah and Tracia for your amazing help whilst I was driving today. This app and Infiniti Personal Assistant is brilliant. Thank you.
 
Name
Angel S
Date
07/22/2018
Rating
4
Comment
The concerieg service is great! However the mapping the destination to the vehicle navigation system is hit or miss. I really don’t like that part because I have to use my phone or stop to put directions in...and that’s not convenient at all. The reps are great but the system sucks at times.
 
Name
Lucille T
Date
07/21/2018
Rating
1
Comment
I love the guys and girls that I talk to as my Personal Assistants....Superior, outstanding people.
 
Name
Sam B
Date
07/19/2018
Rating
5
Comment
Wow what amazing service!! I’ve never felt more like VIP that how these assistants make me feel!!! I love it!!
 
Name
Rony D
Date
07/19/2018
Rating
5
Comment
The personal assistants are the best I have seen in the concierge field, they are quick and respond promptly any day or hour.
 
Name
Todd H
Date
07/03/2018
Rating
5
Comment
I have commented many times in this service. I can't say enough good things about it... although, it's not really the service that is so amazing as are the people who work there and take care of my issues. They are anazing.
 
Name
Kent R
Date
07/03/2018
Rating
5
Comment
Excellent experience
 
Name
Frankie D
Date
07/02/2018
Rating
4
Comment
Service Provider listen but did understand the problem. The repair person was not informed about my situation. However, an excellent job was done by him and was done with courteousness and timely.
 
Name
Tamalyn J
Date
06/18/2018
Rating
5
Comment
Thank you Spencer. You were extremely helpful.
 
Name
Lucille T
Date
06/18/2018
Rating
5
Comment
I love all the Representatives. They are great and so attentive to my needs.. I am never disappointed.
 
Name
Gregorio LaVerne T
Date
06/13/2018
Rating
5
Comment
Your customer service representative Katie is so helpful in resolving and assuring that my reservation request is attended to my utmost satisfaction.
 
Name
Yolanda B
Date
06/13/2018
Rating
5
Comment
Thank you for your help today much appreciated!
 
Name
Ron O
Date
06/12/2018
Rating
4
Comment
Great service
 
Name
Michael H
Date
01/03/2018
Rating
5
Comment
You have a fine feature.
 
Name
Jorge O
Date
12/23/2017
Rating
5
Comment
Excellent Service and outstanding futures.
 
Name
Jorge O
Date
12/23/2017
Rating
5
Comment
Outstanding service guys! I love the service that you provide to us.
 
Name
Joseph E
Date
12/21/2017
Rating
5
Comment
Jeremiah was a great help to me.
 
Name
Babak B
Date
12/13/2017
Rating
5
Comment
Very friendly and professional. LOVE this service.
 
Name
Alesia D
Date
11/27/2017
Rating
5
Comment
Im pleased and quite thrilled with IPA!! I am able to sleep better...knowing I can hand off certain projects. Thank you!!
 
Name
Gordon H
Date
11/11/2017
Rating
5
Comment
This is the first time I have used this service, but I am now glad that I have it and wish I had thought to use it on one earlier occasion. Thank you so much.
 
Name
Jeanna K
Date
11/04/2017
Rating
5
Comment
Everyone is always extremely nice and wonderful to work with.
 
Name
Barbara J
Date
10/08/2017
Rating
5
Comment
My assistant was helpful, friendly and quick to find the answer. An unexpected nice experience!
 
Name
Damien P
Date
10/06/2017
Rating
5
Comment
It’s a great feature and it should be included In every Infiniti.
 
Name
Barbara B
Date
09/18/2017
Rating
5
Comment
Great job
 
Name
Leo D
Date
09/08/2017
Rating
5
Comment
The service I received from John and Carl, at Red Noland Infinity, was and is the best and, I have purchased more than 40 vehicles in the past 43 years.
 
Name
Adam J
Date
09/01/2017
Rating
5
Comment
Love my QX30 :)
 
Name
Ramon S
Date
08/09/2017
Rating
5
Comment
Very quick, thorough response to my question. I'm quite impressed.
 
Name
Joe R
Date
08/02/2017
Rating
5
Comment
keep up the good work
 
Name
Wendy H
Date
08/02/2017
Rating
5
Comment
Not only did they come through on my request, they caught an error I made when I originally submitted the s was a wonderful experience and made me feel a little more important than I actually am!
 
Name
Bobby S
Date
07/30/2017
Rating
5
Comment
I am currently the owner of two infiniti vehicles (QX56 & QX60). Owned a G35 Sudan as my first Infiniti and was very pleased with it. The only reason I traded it was because it needed an electronics upgrade. Otherwise I would have kept it. Great vehicles with a reasonable price. Satisfied Customer.
 
Name
Michael G
Date
07/29/2017
Rating
5
Comment
Please keep up the good Work.
 
Name
Joseph P
Date
07/28/2017
Rating
5
Comment
Great service
 
Name
Barbara B
Date
07/24/2017
Rating
5
Comment
Excellent job
 
Name
Barbara B
Date
07/14/2017
Rating
5
Comment
Great job.
 
Name
Chetna S
Date
07/12/2017
Rating
5
Comment
I hope to work with him always. Excellent service.
 
Name
Patti V
Date
07/11/2017
Rating
5
Comment
I love my Infiniti.
 
Name
Alva A
Date
06/14/2017
Rating
5
Comment
Personal assistant has always been wonderful.
 
Name
Kathleen P
Date
06/08/2017
Rating
5
Comment
I have recommended infinity to friends and family. In fact my husband just purchased the mid sized SUV crossover and loves it. Today's experience was easier due to the excellent service provided by my P.A. Thank you!!
 
Name
Fillimore Y
Date
06/05/2017
Rating
5
Comment
None
 
Name
Barbara B
Date
06/05/2017
Rating
5
Comment
Great job on info. Thank you Taylor.
 
Name
Adam J
Date
05/30/2017
Rating
5
Comment
Love the simplicity and being able to send a text for my request.
 
Name
Anthony M
Date
05/19/2017
Rating
5
Comment
My personal assistant help me resolve my issue he was very professional I give him a 10 out of 10 thank you
 
Name
Barbara B
Date
04/30/2017
Rating
5
Comment
Great job and quick. Thanks
 
Name
Geovanny P
Date
04/29/2017
Rating
5
Comment
Trisha M was great!
 
Name
Gary G
Date
04/29/2017
Rating
5
Comment
This is my 5th Infiniti I love the brand...however my local dealer has gone from 4 stars to 1 they are unreliable and deceitful so I will be moving on in August when my lease is up
 
Name
Judy P
Date
04/15/2017
Rating
5
Comment
It was extremely frustrating to go out and get in my car this morning and it wouldn't even turn over. I called My Infiniti Assistant and within the hour my car was up running again. That's one of the little things that I appreciate about owning my Infiniti. They take good care of my car and me.
 
Name
Miranda M
Date
04/13/2017
Rating
5
Comment
My service I received was great! Thanks
 
Name
Lorianna A
Date
04/12/2017
Rating
5
Comment
The Infiniti Assistant was brilliant and extremely through, in asking questions for what my possible needs could be. I find this service very helpful in my busy schedule, in also working for the company Nissan+Infiniti of San Francisco. This is an Amazing and Awesome Company for growing with their employees' and customers'. I am truly impressed (and that does take a lot for me to say), that the extra mile goes out, to the inventor and creator of this new found Exceptional Ideas, of The Infiniti Assistant. Best Regards, Lori A.
 
Name
Marie B
Date
04/06/2017
Rating
5
Comment
The cost of infinity assistant will determine if I recommend it to others. I find it convenient but truly feel infinity should include this service since it is a luxury car. The people I know never purchased this feature stating the cost was rediculous. I can't comment until my service ends and I receive a bill. Thank you for the service I'm receiving.
 
Name
Michael M
Date
04/02/2017
Rating
5
Comment
I realize this was a ridiculous question, but I really wanted to know, and I appreciate the rapid, correct answer. This is a good feature to have.
 
Name
Reggie J
Date
04/02/2017
Rating
5
Comment
The results of the request were right on and the recommended restaurant was perfect for drinks!
 
Name
Nicole S
Date
04/01/2017
Rating
5
Comment
I never thought I would use the assistance but I do and I LOVE it!
 
Name
Bruce S
Date
03/29/2017
Rating
5
Comment
A great service. Told the dealer he should promote it more when selling new cars
 
Name
Kenneth M
Date
03/28/2017
Rating
5
Comment
I can't recall the young lady I spoke with but she was very helpful, very professional & very knowledgeable. I didn't really understand what the service was for or what it did but after speaking with her I'm happy to have the service and I'm definitely gonna recommend all my friends to Infiniti. Excellent service I give the agent i spoke with a 10+++
 
Name
Jeanna K
Date
03/24/2017
Rating
5
Comment
Infiniti Personal Assistance is amazing, professional and they do an Outstanding job!
 
Name
Rajesh N
Date
03/21/2017
Rating
5
Comment
Thanks for making it so easy to start using this service. Like the app
 
Name
Greg H
Date
03/19/2017
Rating
5
Comment
Truly a word class service better than my credit card's concierge service - these folks work magic and get things I never thought possible! Love them!!!!!!
 
Name
Allen M
Date
03/14/2017
Rating
5
Comment
Infinity personal assistant is Great. I wish I could have them independently .
 
Name
Tamara B
Date
03/12/2017
Rating
5
Comment
Love this service! Thank you!
 
Name
Madonna R
Date
02/24/2017
Rating
5
Comment
Love this service
 
Name
Kathleen P
Date
02/18/2017
Rating
5
Comment
My assistant tried several avenues to assist us. Finally she asked to send jokes. Great idea!! Kept us amused in a horrible storm and delayed traffic situation. It was great! Also very polite
 
Name
Ken P
Date
02/08/2017
Rating
5
Comment
Best concierge service in the business hands down!
 
Name
Alberto D
Date
01/30/2017
Rating
5
Comment
Very good service I'm so happy
 
Name
Barbara B
Date
01/28/2017
Rating
5
Comment
Good service
 
Name
Kathleen P
Date
01/28/2017
Rating
5
Comment
Love this service. Finally, just got it reinstated after a year of no personal assistant. Travis was SO friendly, professional and helpful. I need to know how to change the phone number that was registered. My cell is 650-996-8009. Please advise. Thank you!!
 
Name
Jeanna K
Date
01/23/2017
Rating
5
Comment
Very professional and extremely resourceful! Excellent customer service and support.
 
Name
Miriam D
Date
01/22/2017
Rating
5
Comment
Most amazing service ever.
 
Name
Barbara B
Date
01/18/2017
Rating
5
Comment
This particular respinse to my question was excellent. Extremely thorough. Much appreciated.
 
Name
Bryan R
Date
12/29/2016
Rating
5
Comment
Nicole did a amazing job on helping me with my task well done!
 
Name
Giovanni F
Date
12/15/2016
Rating
5
Comment
Excellent service should be included in purchase of vehicle thou..
 
Name
Bryan R
Date
12/11/2016
Rating
5
Comment
My assistant was amazing performance was amazing . Thank you so much Fernando for your great service!!!!
 
Name
Miles K
Date
12/02/2016
Rating
5
Comment
I have a Q50 - 2015 with Navigation Package. I have owned 3 Infiniti's in the past. I love the car line. I am VERY disappointed that Infiniti decided on the 3 tier add on packages. My car does not have memory eats nor lumbar adjustment which is only available in the Tech package. This is supposed to be a luxury car. All my other Infinitis had these simple features. I truly believe that Infiniti let me down this model year, and will be my last Infiniti based on this cheapening of the basic luxury car add ons.
 
Name
Bryan R
Date
12/01/2016
Rating
5
Comment
My gentleman assistant did a fantastic job making my day better keep up the good work !!!!!
 
Name
Lou S
Date
11/21/2016
Rating
5
Comment
very pleasant experience. Thank you for the great service.
 
Name
Bryan R
Date
11/18/2016
Rating
5
Comment
Kara was terrific very soothing voice. Very comforting made my day worth it .After a tough day at work it's refreshing to hear and pleasant voice. Thanks again Kara!!!!
 
Name
Bryan R
Date
11/18/2016
Rating
5
Comment
Kara was awesome please let her know I apologize for calling her kayla. She is what a assistant should be!!!!
 
Name
Bryan R
Date
11/02/2016
Rating
5
Comment
Heather was awesome please treat her well
 
Name
Sheila S
Date
11/02/2016
Rating
5
Comment
I love love love my Infinity!!
 
Name
Chetna S
Date
10/18/2016
Rating
5
Comment
Thank you heather!! For the last min help!!!!
 
Name
Chetna S
Date
10/18/2016
Rating
5
Comment
Thank you for all you guys do! Outstanding service! Each and every time!!
 
Name
Steve S
Date
10/17/2016
Rating
5
Comment
Love you service. Thx you
 
Name
Rick M
Date
10/14/2016
Rating
5
Comment
I usually don't like to bother people if i can do it myself, however i was driving and forgot to make dinner reservation so i tried IFA for the first time. It was great and Christen was excellent. Richard Meyer
 
Name
Marc V
Date
10/11/2016
Rating
5
Comment
IPA IS THE BEST SERVICE AROUND. Kind, thoughtful and always available. I wouldn't trade it for anything in the world! Thanks Kara and everyone for the support.
 
Name
Allen M
Date
10/10/2016
Rating
5
Comment
Everyone loves my infinity and because I have it,it was naturally commercialized every where I went
 
Name
Tony W
Date
09/28/2016
Rating
5
Comment
Great service, and extremely fast response.
 
Name
Barbara B
Date
09/27/2016
Rating
5
Comment
Thank you.
 
Name
Denise H
Date
09/25/2016
Rating
5
Comment
This was my first time using my Infiniti Personal Assistant and I absolutely loved it!
 
Name
Gary G
Date
09/25/2016
Rating
5
Comment
My agent was pleasant knowledgable and efficient
 
Name
Faithe M
Date
09/23/2016
Rating
5
Comment
Awesome service, thank you!!
 
Name
Edie D
Date
09/18/2016
Rating
5
Comment
I didnt think I I would need to use this service, but I did. She did help to a certain extent, but we got cut off and it was completely my fault . I received notices afterward as what to do.
 
Name
Shanessa V
Date
09/11/2016
Rating
5
Comment
I think Infiniti personal assistant should be able to have access to your Google calendar. This would help verses you having to tell them everything on your calendar.
 
Name
Joe W
Date
09/09/2016
Rating
3
Comment
I want to be clear. The people I have spoken with at Personal Assistant are excellent and the quality of service they provide is significantly better than the poor service I have received at Infiniti Connect and SOS. The issue I have is that I can now only use the Personal Assistant while in my car which is hard to understand and represents a safety issue while driving. If not driving, why do I need to waste gas and talk from my car when I go inside my home and make the same call. Infiniti also has lowered the number of months from 12 to 6 for the service. This is my 3rd Infiniti since 2011 and I don't feel that Infiniti Corporate values its customers by lowering its offerings/subscription lengths. The Infiniti dealer, however, in Westborough MA has been excellent
 
Name
Steve S
Date
08/30/2016
Rating
5
Comment
We purchase 3 more Infiniti's over the last week. Love the cars and services available...
 
Name
Cleet C
Date
08/30/2016
Rating
5
Comment
I love IPA. I use to work for Infiniti, but I left. I am sooooooooooooooooo happy I still have it. I love this service, and I will totally pay for it after I'm done with paying for my lease!!!!!
 
Name
Alexander D
Date
08/19/2016
Rating
5
Comment
On my business trip to Dallas in Aug 2016 with 6 of my colleagues I used Infiniti Personal Assistant every day. Infiniti Personal Assistant associates helped us to find restaurants for breakfast, lunch and dinner and made multiple reservations. In some cases they were able to make reservations when my colleagues couldn't. Many requests I've made on a very short notice (an hour or less). All restaurant recommendations were excellent! We ate in a different place every meal. All my co-workers were very impressed. None of them experienced such level of service before. We all very much appreciated Infiniti Personal Assistant service and people! Thank you very much for such great help! This made our trip 100% awesome! Also I would like to let you know that me and my family very much appreciate the level of courtesy (politeness and respect to be exact) that we receive each time when calling Infiniti Personal Assistant. By comparison my wife has a similar service in her Lexus. Lexus service only provides destination assist and while their people are polite by comparison with Infiniti Personal Assistant service Lexus service feels like it is manned by a bunch of hobos from California. We don't like it. So you guys are awesome!
 
Name
Sandra L
Date
08/15/2016
Rating
5
Comment
Was considering Mercedes untill saw all u offer. C what I got.
 
Name
Kerry I
Date
08/13/2016
Rating
5
Comment
I LOVE INFINITI!!!!! I LOVE INFINITI PERSONAL ASSISTANTS!!!!......SO MUCH THAT I WROTE THIS IN ALL CAPITALS!!!! Infiniti personal assistants are the bomb!!! I dont think i can go on without them....seriously, i cant even consider another car brand!!!
 
Name
Jose D
Date
08/13/2016
Rating
5
Comment
You guys are awesome but please work on your connections better. The call kept going in and out like I was back on my startac flip phone. I would switch lanes thinking I'm getting better reception from the left lane vs. the right. LoL. Other than that, you guys are great. Thank you so much.
 
Name
Paul S
Date
08/10/2016
Rating
5
Comment
Great stuff
 
Name
Barbara B
Date
08/07/2016
Rating
5
Comment
Excellent work is consistent. Thank you.
 
Name
Barbara B
Date
08/05/2016
Rating
5
Comment
Infinite Personal Assistant do an excellent job. I am consistently pleased.
 
Name
Candice A
Date
08/04/2016
Rating
5
Comment
Best feature ever!
 
Name
Chris C
Date
07/28/2016
Rating
5
Comment
Robert A. did a great job on my recent request.
 
Name
Barbara B
Date
07/26/2016
Rating
5
Comment
Consistent good service. Thank you.
 
Name
Barbara B
Date
07/25/2016
Rating
5
Comment
The PA results are consistently very well done.
 
Name
Barbara B
Date
07/25/2016
Rating
5
Comment
Personal Assistant service consistently does good job.
 
Name
Jodie B
Date
07/22/2016
Rating
5
Comment
I LOVE THIS FEATURE!! Thank you!!!
 
Name
Josn F
Date
07/15/2016
Rating
5
Comment
Great svc
 
Name
Josn F
Date
07/15/2016
Rating
5
Comment
Awesome svc
 
Name
Suzanne M
Date
07/10/2016
Rating
5
Comment
My Personal Assistant was wonderful to work with and is a 5 Star rating. I am sorry to say I cannot say the same for my last service appointment on June 30, 2016 7:45 AM at Fields Infiniti Glencoe, IL. When I came in to pick up my car my bill was about $400 less than what I was told it would be. I asked them to check again and they told me this was the correct bill. I paid it and went home and my husband looked over the charges. He asked why we were charged for new windshield wipers when he had them replaced just a few days ago? After a day and a half of trying to contact the billing/service dept. they finally got back to us and said they would refund us the charge for the wipers. They also told us they found an error in billing and they forgot to charge us for service, roughly $400. We agreed to pay the $400 service fee I originally questioned. Then my husband noticed we were then double charged for the service fee and had to get this adjusted again! I have always had wonderful service from Fields Infiniti in the past but this last service call was one mistake after another. If I could rate this last service call it would have to be very poor! My confirmation # was X01C4G55HG, can you please pass this information onto Infiniti costomer service. Thank you again for your assistance. Suzanne Martinson
 
Name
Miriam D
Date
07/08/2016
Rating
5
Comment
I LOVE this service. The app is great. I wish I had known about it sooner.
 
Name
Matt S
Date
07/06/2016
Rating
5
Comment
Thank you
 
Name
Arash H
Date
07/05/2016
Rating
5
Comment
I must say, the personal assistant team is FANTASTIC! They are highly professional and courteous. I'm very happy I don't have to speak to someone I can barely understand in a different country. I have used the service over 50 times and I really appreciate what Infiniti offers. I highly recommend my car to friends because of IPA. Actually my sister and my cousin both got my car because of IPA =D
 
Name
Mohamed K
Date
07/03/2016
Rating
5
Comment
The best or nothing with Infiniti
 
Name
Kerry I
Date
07/02/2016
Rating
5
Comment
I love my infiniti n try hard not to brag, but i often do brag anyways. Lol and i love the infiniti personal assistants!!!!!!!
 
Name
Ladonna J
Date
06/25/2016
Rating
5
Comment
Thanks a lot for your help!
 
Name
Ladonna J
Date
06/25/2016
Rating
5
Comment
Thanks so much for all your help!
 
Name
Mary Anne H
Date
06/11/2016
Rating
5
Comment
Love this service, I should use it more.
 
Name
Bonnie G
Date
06/09/2016
Rating
5
Comment
I love IPA. This is a service that would highly influence my decision to stay with Infiniti when my lease contract expires. I do think it should return as a standard feature. I was quite disappointed in Infiniti when they began to charge for this service.
 
Name
Barbara B
Date
06/07/2016
Rating
5
Comment
Great service. More dealerships should offer it. Hopefully you are promoting this service to other dealerships.
 
Name
Linda M
Date
06/07/2016
Rating
5
Comment
Your staff is consistently 'can do' prrsonell. I cannot live without their daily assistance!
 
Name
Marillyn R
Date
06/04/2016
Rating
5
Comment
Great experiences always! My husband and I both drive Infinitis and love them and also the service. Randy and Marillyn Russell
 
Name
Randy C
Date
06/03/2016
Rating
5
Comment
This service has been exceptional during EVERY interaction. Thanks!
 
Name
Ken P
Date
06/03/2016
Rating
5
Comment
I LOVE my personal assistant!
 
Name
Shelley M
Date
05/24/2016
Rating
5
Comment
I have never experienced such a first class service from any group. When I was here in Houma, La in April, Alex literally saved my son's job offshore as they're not allowed to be late for certification. Though he's worked offshore for 5 years it doesn't matter. He's married with 3 young children. Alex found me, rerouted me, and we arrived at Recertication 4 minutes bf start. The roads in the Louisiana bayou are detours, closed roads. etc right now. Within 10 minutes he had it right. Donna was wonderful yesterday when it said road closed. She found out 310 was actually open. She was absolutely calming to me after I freaked out. Again she saved the day and a job. I spoke w her this morning to help make a decision about what to do hotel wise tonight. She has a comforting affect that is rarely found. Chris' knowledge regarding hotels in the Thibodaux/Houma area.was priceless last night. He found me the most lovely, beautiful room that I may move into it. Lol. I had been up since 2:30 am. He was ever so patient bc I was mentally drained. Aaron was also very helpful to me. The team at Personal Assistant is unbelievablely FIRST CLASS. I hope I haven't left anyone out. Everyone is beyond brilliant, helpful, pAtient, everything. There's just nothing left to say other than I'm in awe of what y'all have created. Unbelievable organization. Sincerely, Shelley Marks
 
Name
Barbara B
Date
05/23/2016
Rating
5
Comment
This service should be available to other car dealers, not just Infiniti
 
Name
Bryan B
Date
05/10/2016
Rating
5
Comment
It was really nice to be able to send a message to the personal assistant in a time when I was thinking about it and not have to worry about waking up to call the service department to cancel my appointment. Given my condition, it was nice to just let my body rest without worry. Thank you.
 
Name
Leaura A
Date
05/05/2016
Rating
5
Comment
Kacy J. did a fantastic job and offered to do more, (which I may need). Excellent!
 
Name
Sheena J
Date
05/01/2016
Rating
5
Comment
I have thoroughly enjoyed this service each time I gave used it. Thank you for the wonderful service!
 
Name
Shana R
Date
04/30/2016
Rating
5
Comment
The service has been excellent for a recent trip my family has taken.
 
Name
Alice F
Date
04/27/2016
Rating
5
Comment
Good service!
 
Name
Alice F
Date
04/27/2016
Rating
5
Comment
Love my Infiniti. This is my fifth one and the service is superb!!!!!
 
Name
Jason J
Date
04/20/2016
Rating
5
Comment
Personal Assistant is very knowledgeable and helpful. Unfortunately, the dealership that represents Infiniti lack customer service...and for that reason I am not likely to recommend Infiniti
 
Name
Mechelle C
Date
04/19/2016
Rating
5
Comment
this is kfir doing a test...
 
Name
Patricia O
Date
04/11/2016
Rating
5
Comment
Love it!
 
Name
Ronni R
Date
04/09/2016
Rating
5
Comment
I was absolutely delighted by the service I received!! I felt this adds to the luxury experience I have already been feeling about my Q50. The personal assistant I spoke to went above and beyond to solve my problem and I highly appreciate it.
 
Name
Gregg E
Date
04/04/2016
Rating
5
Comment
Love the brand and, when its needed, love the service!
 
Name
Chetna S
Date
03/28/2016
Rating
5
Comment
Thank you again Jen
 
Name
Karen M
Date
03/25/2016
Rating
5
Comment
I so appreciate having this assistance available to me at any given time and/or day. I use them so often, that I couldn't imagine NOT having them on my speed dial, and I'm always so impressed at how professional they are & quick to respond to my requests! In fact when I'm out with friends or family, and we have a question about anything and don't know the answer, your personal assistant always gets the answer for us, or when we need help with a phone number or finding a restaurant or bank...infinities personal assistance always comes through for us. What a wonderful perk Infinitis personal assistant Program is! Thank you for introducing this program to us! We LOVE it!!
 
Name
Joe D
Date
03/23/2016
Rating
5
Comment
VERY HAPPY WITH MY Q50. ONLY ISSUE OF CONCERN IS THE INFINITI NOTICE THAT TELEEMATIC SERVICES WILL END AT END OF 2016 WITHOUT UPGRADE OF HARDWARE, ESPECIALLY SINCE THIS IS A BRAND NEW CAR.
 
Name
Leaura A
Date
03/21/2016
Rating
5
Comment
Kristy C. delivered! :-)
 
Name
Lorletha I
Date
03/20/2016
Rating
5
Comment
Donna was very informative and polite. Also Sal Derosa exceeded our expectation on service with our new Infinity.
 
Name
Jhade B
Date
03/16/2016
Rating
5
Comment
Effin Great! Really happy.
 
Name
Anson F
Date
03/15/2016
Rating
5
Comment
The personal assistance service is great. However,
 
Name
Delise B
Date
03/08/2016
Rating
5
Comment
Thorough and fast! Thank you so much!
 
Name
Guy S
Date
03/05/2016
Rating
5
Comment
An amazing service!
 
Name
Kenneth H
Date
02/29/2016
Rating
5
Comment
The Personal Assistant was outstanding to communicate with. She was excellent with her recommendations and details.
 
Name
Chetna S
Date
02/26/2016
Rating
5
Comment
I am always grateful for each and everyone I have spoken too!
 
Name
Leaura A
Date
02/25/2016
Rating
5
Comment
Thanks Veronica! Awesome!
 
Name
Leaura A
Date
02/24/2016
Rating
5
Comment
Thank you!!
 
Name
Lucy T
Date
02/22/2016
Rating
5
Comment
They are super great!
 
Name
Lane M
Date
02/21/2016
Rating
5
Comment
Very, very, very pleased. I will be in to see Steve and whomever on 3/16/16 to negotiate my services for that totally adorable Q60 hard top /convertinlet pearl gray blue infinity.
 
Name
Robert O
Date
02/19/2016
Rating
5
Comment
Awesome car, even more AWESOME CONCIERGE SERVICE!!! Love the people who answer as they are extremely helpful and will do almost anything for you (except nag me like my wife, JUST KIDDING!!). Love this service!!
 
Name
Kim M
Date
02/17/2016
Rating
5
Comment
I am simply pleased with my IPA!! I love even more that it works even if you're not in your Infiniti unlike OnStar! I'm an Infiniti fan and can't imagine owning one without my IPA!
 
Name
Barbara W
Date
02/14/2016
Rating
5
Comment
Extremely likely
 
Name
Andrew D
Date
02/09/2016
Rating
5
Comment
It turned out that it was possible to see premium gas prices through sirius xm. At least I got a quick answer and I was able to figure it out on my own.
 
Name
Erica A
Date
02/09/2016
Rating
5
Comment
The team is always friendly and willing to help in anyway.
 
Name
Patrice D
Date
02/08/2016
Rating
5
Comment
Love it! Thank you!
 
Name
Bruce S
Date
02/03/2016
Rating
5
Comment
A great feature
 
Name
Charles B
Date
02/01/2016
Rating
5
Comment
The personal assistants that you have are amazing! Thank you all for all that you do.
 
Name
Rachelle G
Date
02/01/2016
Rating
5
Comment
Great service tonight - tire was changed with a professional company in less than 1 hours time. Thanks Infiniti Personal Assistant - Rachelle Graham
 
Name
Stephen S
Date
01/28/2016
Rating
5
Comment
Courteous, culturally correct, prompt resolution to issue.
 
Name
Chad C
Date
01/27/2016
Rating
5
Comment
Absolutely amazing.
 
Name
Ellis A
Date
01/19/2016
Rating
5
Comment
Best in class
 
Name
Simone G
Date
01/18/2016
Rating
5
Comment
Hi, I would especially like to commend Robert A. on exceptional and outstanding service. About 6-8 weeks ago I was helping an elderly friend and her disabled son set up a gmail account on his PC computer. Mind you, I am only familiar with Apple's Mac. While I was having trouble I called Infiniti Personal Assistant and encountered Robert A. and asked him to connect me with Hewlett Packard's tech support department. On a whim, I asked Robert if he knew anything about setting up an email on a PC.... he COMPLETELY walked me through it, stayed on the line with me until my friend's email was ready to go, and made me a STAR in their eyes! I had wanted to contact his supervisor about his excellent work but wasn't sure how. Recently, Robert answered one of my calls again and that call has made it possible to pass on this compliment. What a great perk Infiniti Personal Assistant is to Infiniti owners and what a terrific employee Robert is! Thank you so much!!! Simone Gould
 
Name
Leaura A
Date
01/18/2016
Rating
5
Comment
Quintin communicated in two ways with a great interim response. Thank You!
 
Name
Leaura A
Date
01/17/2016
Rating
5
Comment
VERY interesting research results! THANKS Chris B.!
 
Name
Thomas B
Date
01/16/2016
Rating
5
Comment
I was blown away by this single feature, but had never utilized it before. I never had the need to, honestly because they are such great cars. I can't believe the courtesy, professionalism, and helpfulness of the gentleman assisting me. So much so that I felt compelled to take the time out of my day, while I'm traveling on business, to write this about him. Thank you John, for an exceptional experience.
 
Name
Dave J
Date
01/13/2016
Rating
4
Comment
Love the personal assistant app
 
Name
Kathryn L
Date
01/13/2016
Rating
5
Comment
I love my new QX 80 Infiniti! I feel like I'm riding on a cloud when driving it! The personal assistant was very courteous & helpful.....I'm overwhelmed with the overall Infiniti world! Thank you! ☺
 
Name
Michael D
Date
01/12/2016
Rating
5
Comment
I love it. Makes everyday life easier which making the purchase of a infinity totally worth it.
 
Name
Maryanne K
Date
01/10/2016
Rating
5
Comment
Cant believe how efficient this service is! I love my Infiniti Q70L!! First one here on my island of Kauai!
 
Name
Robert L E
Date
01/09/2016
Rating
5
Comment
I really like the ability to have an assistant available
 
Name
Kevin Y
Date
01/07/2016
Rating
5
Comment
Thank you!
 
Name
Leaura A
Date
01/03/2016
Rating
5
Comment
Chris S. Did a good job of trying to answer a complex question. Thanks, Chris!
 
Name
Barbara M
Date
01/02/2016
Rating
5
Comment
All of the Personal Assistants who helped us were extremely competent, knowledgeable, cheerful and diligent. They are well trained and reflect Infinitis reputation.
 
Name
David Leslie H
Date
12/30/2015
Rating
5
Comment
Very pleased.
 
Name
Barbara M
Date
12/28/2015
Rating
5
Comment
Sally and Veronica were unbelievable! We had a change of flight schedule for our 17 year old grand daughter, who was traveling alone back to Slovenia. The connecting flight in Brussels was changed to 12 hours. Because of their help we were able to get another flight more suitable for her. Thank you Sally and Veronica for your expertise and diligence, you were outstanding! Ernie and Barbara Mendillo
 
Name
Leaura A
Date
12/17/2015
Rating
5
Comment
Wow! Alex C. DELIVERED!! :-) Thank You!
 
Name
Marc V
Date
12/14/2015
Rating
5
Comment
Katie and IPA are just a godsend! Thanks so much for everything.
 
Name
Paula O
Date
12/14/2015
Rating
5
Comment
You NEVER fail!
 
Name
Paula O
Date
12/14/2015
Rating
5
Comment
Thank you for being Infiniti!
 
Name
Chetna S
Date
12/13/2015
Rating
5
Comment
They all do a wonderful job!!!!!!! Beautiful work and talent by everyone that has helped me ! You all are the best!
 
Name
Jose A
Date
12/12/2015
Rating
5
Comment
The PA Team is awesome! I always feel as if my request is the most important task of the day for representative helping me.
 
Name
Marc V
Date
12/11/2015
Rating
5
Comment
IPA is and continues to be an amazing service that I evangelize to all my friends. My life wouldn't be the same without it!! You Rock!
 
Name
Leaura A
Date
12/11/2015
Rating
5
Comment
Christian R. delivered IPA awesomeness! :-)
 
Name
Patricia K
Date
12/11/2015
Rating
5
Comment
This is awesome!! So very helpful! Especially for busy mom like me!
 
Name
Leaura A
Date
12/04/2015
Rating
5
Comment
Awesome, Stacy B.! THANK YOU!
 
Name
Leaura A
Date
12/04/2015
Rating
5
Comment
Donna G. delivered Infiniti PA awesomeness! Thank You!
 
Name
Linda N
Date
12/04/2015
Rating
5
Comment
You guys all of your just awesome!!!!
 
Name
Marc V
Date
12/03/2015
Rating
5
Comment
What an amazing service! Saves my day, everyday!
 
Name
Daniel M
Date
12/01/2015
Rating
5
Comment
I am glad this in included in my purchase, I think it may be broken now I tried to use it the other day and it was not working. My salesman told me it was included for the term of my lease, that was the only reason I agreed to the higher payment.
 
Name
Dean K
Date
12/01/2015
Rating
5
Comment
First time I've used, totally impressed. Great stuff.
 
Name
Fengyiru X
Date
11/24/2015
Rating
5
Comment
I am having great experience with Infiniti PA and this is another main reason i am considering getting another Infiniti.
 
Name
Leaura A
Date
11/23/2015
Rating
5
Comment
Eric O.verdelivered! :-) From now on it's Eric Overdelivered! Thanks Eric, and Infiniti PA program!!
 
Name
Leaura A
Date
11/23/2015
Rating
5
Comment
Kristy C. delivered awesomeness! :-) THANK YOU!
 
Name
Stephen W
Date
11/21/2015
Rating
5
Comment
Free would be nice since I just purchased another infiniti q50 for my wife. Should be included.
 
Name
Rick R
Date
11/20/2015
Rating
5
Comment
Happy with the Personal Assistant. Unhappy with the Roadside Assistance provided.
 
Name
Leaura A
Date
11/18/2015
Rating
5
Comment
James L. did a GREAT job!
 
Name
David D
Date
11/17/2015
Rating
5
Comment
Awesome assistant! They never let me down. Keep up the good work guys! :)
 
Name
Stephanie G
Date
11/15/2015
Rating
5
Comment
great experience!
 
Name
Rafael M
Date
11/15/2015
Rating
5
Comment
Loving my car, personal assistant is a bit slow to connect in the vehicle but I love it.
 
Name
Gregg A
Date
11/14/2015
Rating
5
Comment
Impressive.
 
Name
Shehzaan C
Date
11/13/2015
Rating
5
Comment
I love the service
 
Name
Leaura A
Date
11/12/2015
Rating
5
Comment
Awesome research, Jason T.! Thank You!
 
Name
Marc V
Date
11/09/2015
Rating
5
Comment
IPA is simply amazing. They are the best. They help me every single day! They absolutely rock
 
Name
Leaura A
Date
11/02/2015
Rating
5
Comment
Super info from Stacy B.... LOVE IPA!
 
Name
Kamille S
Date
11/02/2015
Rating
5
Comment
Honestly I thought it was going to be an internationally outsourced virtual assistant and that I would have a difficult time explaining my tasks to foreign nationals who are unfamiliar with the terrain here. I was surprised to hear that all the Infiniti Personal assistants I've spoken to thus far have been so professional, polite and on top of it! I'm only on day two of the service but I"m very happy so far. We'll see how consistent they are. Thank you! Keep excelling the program. I'm excited to see what comes of it.
 
Name
Leaura A
Date
11/02/2015
Rating
5
Comment
Exactly what I needed. Thank you Brittany B.!
 
Name
David B
Date
11/02/2015
Rating
5
Comment
Kristen was great. Thank you!
 
Name
Leonard M
Date
11/01/2015
Rating
5
Comment
Trish was pleasant and efficient . Very helpful when driving.
 
Name
Leaura A
Date
11/01/2015
Rating
5
Comment
Fantastic Eric W! THANK YOU!
 
Name
Leaura A
Date
11/01/2015
Rating
5
Comment
Super helpful Jaime D.!
 
Name
Leaura A
Date
11/01/2015
Rating
5
Comment
THANKS to Robert A. for more awesome work!!
 
Name
Leaura A
Date
11/01/2015
Rating
5
Comment
IPA is awesome!! THANKS Trisha M!
 
Name
Jana B
Date
10/31/2015
Rating
5
Comment
This is my second iInfiniti car, and I don't want to drive anything else --ever! I love my G37x,and thank you for all the wonderful features included to make the ride even better!
 
Name
Bryan R
Date
10/29/2015
Rating
5
Comment
West my Personal Assistant was fantastic and had a great tone and personality well don't West and Infiniti
 
Name
Pamela Y
Date
10/28/2015
Rating
5
Comment
amazing service!!!
 
Name
Letty P
Date
10/27/2015
Rating
5
Comment
Sooooo helpful!! Thank You..Thank You!!!
 
Name
Stela M
Date
10/27/2015
Rating
5
Comment
Great customer service
 
Name
Lauren B
Date
10/24/2015
Rating
5
Comment
Love my Infiniti personal assistant!!!!
 
Name
Leaura A
Date
10/22/2015
Rating
5
Comment
Robert A. rocks the research! :-)
 
Name
Breese P
Date
10/16/2015
Rating
5
Comment
I used this service three times in the last two days and received very quick and efficient service. I love this service!
 
Name
Gary S
Date
10/16/2015
Rating
5
Comment
Beautiful, luxurious, high performance vehicles are one thing---but when you are stranded on the side of the road, 150 miles from home none of that matters. Having someone to call and get you out of trouble is what's important. And Infiniti Personal Assistant was responsive, attentive, followed-up, and made sure that my vehicle was towed, fixed, and that I got home---safely. Absolutely, my confidence and feelings about Infiniti were solidified---and you can bet that I will tell my friends. Thank you to the IPA folks and to Steve Owens at Smith Infiniti if Huntsville.
 
Name
Jeanna K
Date
10/15/2015
Rating
5
Comment
Everyone is awesome! I love the service!
 
Name
Patricia H
Date
10/15/2015
Rating
5
Comment
I don't use it much but it has proven very helpful when I need it.
 
Name
Janeka O
Date
10/13/2015
Rating
5
Comment
I am very pleased with Infiniti Personal Assistant, it's comforting to know that its always there when I need it!
 
Name
Leaura A
Date
10/12/2015
Rating
5
Comment
Katie V. DELIVERS!! Thank You!!
 
Name
Molly H
Date
10/12/2015
Rating
5
Comment
I have a problem with the car phone- understanding the names I speak. May need to have dealer check it
 
Name
Leaura A
Date
10/11/2015
Rating
5
Comment
Awesome Alex C.! Not sure if I already submitted this review, so sending here.
 
Name
Leaura A
Date
10/10/2015
Rating
5
Comment
Kristy C. WOWED ME.... she over delivered awesomely! THANK YOU!!
 
Name
Greg H
Date
10/10/2015
Rating
5
Comment
Truly one of the best investments I have ever come across! Your staff is very knowledgable and resourceful! I travel internationally quite a bit and even overseas they come through! Why have a real PA when there is the Infiniti PA. You have a very satisfied customer and I have spread the news - keep up the excellence and these folks you hire are freaking amazing - they must be hand picked from the creme de la creme!
 
Name
Regina R
Date
10/09/2015
Rating
5
Comment
Outstanding perk for purchasing an Infiniti which always provides unmatched service.
 
Name
Leaura A
Date
10/08/2015
Rating
5
Comment
Thanks Alex C!
 
Name
Lawrence B
Date
10/07/2015
Rating
5
Comment
I've only used it a few times, via my iPad, and have found it very helpful.
 
Name
John S
Date
10/07/2015
Rating
5
Comment
I have recommended Infiniti to several of my family and friends and, even received two referral checks from the Infiniti Financial Group. Sure wish this amenity lasted the length of my finance period. Keep up the great work!
 
Name
Lesley V
Date
10/06/2015
Rating
5
Comment
It is incredibly helpful to have Personal Assistant as an option. I am grateful for this service. By the way, your email was in my gmail Spam folder... Thought you'd want to know. Having the P.A. removes a sense of being burdened and I know I can have some help here and there with price comparisons, etc. THANKS for making it available!!
 
Name
Suzanne S
Date
10/05/2015
Rating
5
Comment
This is my third Infiniti. Need I say more?
 
Name
Jessica M
Date
10/05/2015
Rating
5
Comment
love it
 
Name
Jean D
Date
10/05/2015
Rating
5
Comment
On the recommendation I would have said 10, but am not happy that my certified pre-owned M37 had the tires replaced with a low quality tire. Sounds like I'm driving a 4 wheel drive, not a luxury vehicle. Quite embarrassing!!!
 
Name
Jim B
Date
10/05/2015
Rating
5
Comment
It has been very helpful in several situations. I don't take undue advantage of it and I appreciate the help very much
 
Name
Shehzaan C
Date
10/05/2015
Rating
5
Comment
This is the best feature and makes me want to buy an Infiniti just because of this service.
 
Name
Deonna K
Date
10/04/2015
Rating
5
Comment
I love this service, it should come standard as your company trade mark of luxury
 
Name
Luzia W
Date
10/04/2015
Rating
4
Comment
With my previous vehicle I was used to using ONSTAR; however, Infiniti personal assistant provides a more personal and specialized experience.
 
Name
Kentasha D
Date
10/03/2015
Rating
5
Comment
I've only used Infiniti Personal Assistant twice, but both times were a positive experience.
 
Name
Jose R
Date
10/03/2015
Rating
5
Comment
This is a service that goes above and beyond providing great customer service. Keep up the great work.
 
Name
Willie M
Date
10/03/2015
Rating
5
Comment
No comments yet.
 
Name
Tiffany R
Date
10/03/2015
Rating
5
Comment
I'm in love with this vehicle. I have a 2011Jaguar XJL and it drive beautifully but NOT as well as my QX70. This vehicle is pure awesomeness. The features such as the personal assistant and navigation is better than the Jaguars. I will buy another Infiniti as soon as I sell the Jag. Promise.
 
Name
Leaura A
Date
10/03/2015
Rating
5
Comment
THANKS Sally!
 
Name
Ashley S
Date
10/03/2015
Rating
5
Comment
My business partner's wife owns an Infiniti and my wife saw her use the assistant service a few times. She was so blown away by how useful it was to her friend, when it came time to get her a new car she insisted on Infiniti. She's a new mom and adamant about not using her phone while driving, so she loves the hands-free aspect. Now she's the one bragging to her friends about it. She especially loves teasing the ones that drive other luxury brands since they don't have anything close to this. They get really annoyed, which is a lot of fun for me ;) Keep up the great work!
 
Name
Leaura A
Date
10/03/2015
Rating
5
Comment
THANKS Veronica C.! Just what I needed!
 
Name
Beverly D
Date
10/02/2015
Rating
5
Comment
This is my 4th. Love it.
 
Name
Cherlyn G
Date
10/02/2015
Rating
5
Comment
Love it
 
Name
Elaine S
Date
10/02/2015
Rating
4
Comment
Do not remove this service. It adds convenience and support to your customers!! Now if our gas mileage were only better. The claims when we bought the car were false and misleading.
 
Name
Thomas L
Date
10/02/2015
Rating
5
Comment
Enjoy the service
 
Name
Teresa M
Date
10/02/2015
Rating
5
Comment
I am most pleased with my new Infiniti Q50. The fine vehicle is equipped with a robust system, which I am still getting familiar with. Outstanding performing vehicle. Folks on the roads are rolling down their windows to ask me about my new car. Love the attention the Infiniti brings me.
 
Name
Elaine R
Date
10/02/2015
Rating
5
Comment
My friends were very impressed and one even commented, "That's why you buy an Infiniti!" It is so convenient and handy when I'm driving.
 
Name
Michael S
Date
10/02/2015
Rating
5
Comment
Love my QX50 and Infiniti PA has helped me enjoy it even more. Great job!
 
Name
Gabrielle E
Date
10/01/2015
Rating
5
Comment
It's not just the personal assistant but the overall infiniti perks, customer support, attitude that makese only want to own Infiniti's !
 
Name
Paul D
Date
10/01/2015
Rating
5
Comment
I love the INFINITI brand but my recent interaction regarding my tires prevents me from recommending them to friends
 
Name
Leslie C
Date
10/01/2015
Rating
5
Comment
personal assistant made my recent 3000 mile vacation much more pleasent
 
Name
Jonathan S
Date
10/01/2015
Rating
5
Comment
It's all good!
 
Name
Pat M
Date
10/01/2015
Rating
5
Comment
Great!!!
 
Name
Patty F
Date
10/01/2015
Rating
5
Comment
Love Infiniti!!!!
 
Name
Michael M
Date
10/01/2015
Rating
5
Comment
personal assistant was a great feature included with my purchase i only wish it was for the original 48 month period, not just the 12 month period i received with my purchase.
 
Name
Jerome B
Date
10/01/2015
Rating
5
Comment
They have yet to disappoint me, thank you !!!
 
Name
James L
Date
10/01/2015
Rating
5
Comment
they r super always ready to help
 
Name
Carole D
Date
09/30/2015
Rating
5
Comment
Awesome
 
Name
Cheryl P
Date
09/30/2015
Rating
5
Comment
I have only had positive experiences when using Infiniti Personal Assistant.
 
Name
Dane F
Date
09/30/2015
Rating
5
Comment
Great service, keep up the good work!
 
Name
David K
Date
09/30/2015
Rating
5
Comment
i cancelled my mercedes personal assistant becasue Infiniti personal assistanmt is somuch superior in every way
 
Name
Ben T
Date
09/30/2015
Rating
4
Comment
Towing service needs to improve the reliability of its service. I wrote a comment back in April when I used the service. Towing service was not able to jump-start my 2013 G37 battery until the 2nd day was really bad. Ben
 
Name
Constance R
Date
09/30/2015
Rating
5
Comment
Love the service!!
 
Name
Paul A
Date
09/30/2015
Rating
5
Comment
This is my third Infiniti vehicle, all with personal assistant. LOVE IT !!!!
 
Name
Kimberly B
Date
09/30/2015
Rating
5
Comment
Great people, superb customer service, Quentin was excellent/knowledgable/friendly
 
Name
LeighAnn M
Date
09/30/2015
Rating
5
Comment
Did mine expire?
 
Name
Victoria W
Date
09/30/2015
Rating
5
Comment
Thank you so much I always find Infiniti personal assistant very helpful
 
Name
Paul F
Date
09/30/2015
Rating
5
Comment
The assistants have always been very friendly and helpful and have never let me down! Great service and I love it!
 
Name
Loretta K
Date
09/30/2015
Rating
5
Comment
'Loved all the Infinitis we'v e had through the years!! 'Such a great car in every way!!
 
Name
Paul W
Date
09/30/2015
Rating
5
Comment
People always professional and friendly.
 
Name
Owen F
Date
09/30/2015
Rating
5
Comment
I truly love my Inifiniti QX70
 
Name
Tim C
Date
09/30/2015
Rating
5
Comment
It's nice to have a personal assistant on-hand. Thank you!
 
Name
Diane V
Date
09/30/2015
Rating
5
Comment
Love Infiniti
 
Name
Maureen O
Date
09/30/2015
Rating
5
Comment
They do an incredible job and are always friendly and helpful!! They have gotten me out of a jam more than once!! Good crew!
 
Name
Shauna R
Date
09/30/2015
Rating
5
Comment
I wish that the tasks were not limited. I use Fancy Hands and they will do work related tasks.
 
Name
Carolyn M
Date
09/30/2015
Rating
5
Comment
I love this service!!!
 
Name
Fabian M
Date
09/30/2015
Rating
5
Comment
Great unexpected service. Just a hassle when it comes to having Personal assistant buy something for you. Spent 30 minutes on the phone just to buy a parking pass for a Dodger Game. But everything else was exceptional. Thank you!
 
Name
Spring F
Date
09/30/2015
Rating
5
Comment
LOVE LOVE LOVE my personal assist...they are fantasic!
 
Name
Debra T
Date
09/30/2015
Rating
5
Comment
At least 3 people I know, two in my condo building have purchased an Infiniti, because they loved my IPA!
 
Name
Linda S
Date
09/30/2015
Rating
5
Comment
I'm very impressed with the personal assistant staff
 
Name
Shanna F
Date
09/30/2015
Rating
5
Comment
Thank you for the luxury car experience. This is my first infinite but it will not be my last.
 
Name
Richard R
Date
09/30/2015
Rating
5
Comment
I really like having it. I've only used it a couple of times. It's great to have.
 
Name
Leaura A
Date
09/30/2015
Rating
5
Comment
IPA makes my day!!! THANK Jason T. for awesome response!
 
Name
Yvette R
Date
09/30/2015
Rating
5
Comment
Love it!
 
Name
Jeanine L
Date
09/30/2015
Rating
5
Comment
I think it is a great feature which is shown in how often i use it....thank you
 
Name
Rashpal S
Date
09/30/2015
Rating
5
Comment
Keep up the great work. I love the Infiniti personal assistant, they always help me with anything that I call them up with
 
Name
Jimmie Sue A
Date
09/30/2015
Rating
5
Comment
I have been extremely happy with the Infiniti that I purchased as well as the Infiniti Personal Assistant that came along with it. I have used the Personal Assistant several times & have been very pleased with the service! Thank you!
 
Name
Stefanie T
Date
09/30/2015
Rating
5
Comment
Service went great - great service
 
Name
Afsaneh H
Date
09/30/2015
Rating
5
Comment
The person who received my car in body shop was great, very professional, very friendly and I had an excellent experience.
 
Name
Curtis O
Date
09/30/2015
Rating
5
Comment
Personal Assistance is great! However, Infiniti's continue lack of focus on gas mileage is frustrating. Why must they only focus on technology? I do not want an IPOD on wheels.
 
Name
Tina M
Date
09/30/2015
Rating
5
Comment
I love my Infiniti!
 
Name
Angel Z
Date
09/30/2015
Rating
5
Comment
I think that IC is an incredible feature. I'm always surprised by how friendly and helpful everyone is. Highly recommended
 
Name
Nadav H
Date
09/30/2015
Rating
5
Comment
With a personal assistant you feel like you're very part of the Infinity family
 
Name
Ricardo R
Date
09/30/2015
Rating
5
Comment
The staff is well selected trained and educated. Please do not outsource to a boiler room in some corner of the world. Keep the good work.
 
Name
Joseph P
Date
09/30/2015
Rating
5
Comment
It is a great service!
 
Name
Paula C
Date
09/30/2015
Rating
5
Comment
My final home for auto is with Infiniti...
 
Name
Susan W
Date
09/30/2015
Rating
5
Comment
This is my second Infinity and I have loved both! My dealership "Fresno Infinity" is awesome in service, sales and professionalism. Highly recommend to anyone.
 
Name
Tom B
Date
09/30/2015
Rating
5
Comment
It is a great service
 
Name
Ali M
Date
09/30/2015
Rating
4
Comment
My personal connection is not working any more
 
Name
Christopher P
Date
09/30/2015
Rating
5
Comment
My only complaint is that the IPA is confined to me. My wife and I both drive our QX80. If I'm not in the car this fantastic feature is useless because she isn't allowed to do anything since I am the only one allowed on the account. I checked with our dealer and he stated there would be an additional membership fee for my wife. Absolutely absurd since the payment for the vehicle is financed by both of us we should both have unfettered access to the program we paid for when we purchased the vehicle new. This should be changed immediately so FAMILIES that own your family sized vehicles can use the service we pay for. I would love to discuss this in person with one of your representatives. I'm available by phone at 662-419-1259. Regards, Chris Phillips
 
Name
Patricia J
Date
09/30/2015
Rating
5
Comment
love it!
 
Name
Melody P
Date
09/30/2015
Rating
5
Comment
Infiniti Personal Assistant is not only a great safety feature, but so helpful and I use it a lot and appreciate the wonderful, polite, helpful customer service. 5 Star all the way!
 
Name
James R
Date
09/30/2015
Rating
5
Comment
Thanks for always being there and always being such a huge help.
 
Name
Tim A
Date
09/30/2015
Rating
4
Comment
Well done. Just don't like the advertisement from dealer every time. Why can't it just be great service. I remember the dealer.
 
Name
Gabriel B
Date
09/30/2015
Rating
5
Comment
Awesome service. Always extremely professional!
 
Name
Paula C
Date
09/30/2015
Rating
5
Comment
Although I have only used the assistant a few times. This response actually provided me with the information that I needed in concrete form.
 
Name
Brenda A
Date
09/30/2015
Rating
5
Comment
This is my second Infiniti. LOVE, LOVE, LOVE it - partly because of Sewell Infiniti. You just don't get that same level of service at all dealers.
 
Name
Joeseph G
Date
09/30/2015
Rating
5
Comment
I've used IPA once or twice to schedule a service appointment. It worked and that's what counts...
 
Name
Chris B
Date
09/30/2015
Rating
5
Comment
LOVE THE PRODUCT
 
Name
Jerry P
Date
09/30/2015
Rating
5
Comment
I have only used it once but they were very helpful
 
Name
James C
Date
09/30/2015
Rating
4
Comment
The Infiniti was my first purchase of a "luxury" vehicle. My goal was to find a vehicle that was the best combination of performance, luxury and practicality. I did significant research to get the best value. Initially, my experience with the service department at the dealership did not match the expectation I had of services I would get at a "luxury" dealership. I am an executive and I need it to be easy to take care of my vehicle. The Infiniti experience was not much different than my Ford experience. Probably less easy. The Infiniti Persoanl Assistant however has been a great tool because I travel globally 50% of the time. This is a differentiator that has neutralized the bad feelings I have had for service.
 
Name
Dana S
Date
09/30/2015
Rating
5
Comment
I forget I have it most of the time, but when in a pinch it has been handy. I would recommend infinitii to a friend because I love my car not because of personal assistant
 
Name
Alegria S
Date
09/30/2015
Rating
5
Comment
I love my car and the help from my personal assistant
 
Name
Tim S
Date
09/30/2015
Rating
5
Comment
This is a great service, I thoroughly enjoy using it on occasions needed.
 
Name
Thadeus D
Date
09/30/2015
Rating
5
Comment
Keep up the good work!
 
Name
Becky V
Date
09/30/2015
Rating
5
Comment
Definitely a selling point, sets Infiniti above the others.
 
Name
Sharon F
Date
09/30/2015
Rating
5
Comment
Hands down, best cars we've ever owned!
 
Name
Tracy B
Date
09/30/2015
Rating
5
Comment
I have only used the service twice in the year I have owned my Infiniti and have been impressed with the results both times. I wish I had a need to use it more often. It is the highest standard of customer service that I have experienced.
 
Name
Wanda L
Date
09/30/2015
Rating
5
Comment
Infiniti staff takes very good care of us. I'm always supplied with a loaner car if need. That is of the utmost importance to me and my family!!!! Infiniti of Baton Rouge has an excellent Staff......I rate them a 5 star and more. Gratefully Wanda and Tim Lockhart of South LA. Automated Valve Service LLC
 
Name
Donald M
Date
09/30/2015
Rating
5
Comment
Great service and great car. (which is my third) Thanks
 
Name
Sharon P
Date
09/30/2015
Rating
5
Comment
I love the personal assistant feature, my experience has been a great one. Thank you.
 
Name
David C
Date
09/30/2015
Rating
4
Comment
I forget this is available.
 
Name
Barbara V
Date
09/30/2015
Rating
5
Comment
Wonderful product. Would like to subscribe to this service for other cars.
 
Name
Jennifer B
Date
09/30/2015
Rating
5
Comment
I have told family, friends, coworkers! I LOVE this Infinti!!!
 
Name
Robert C
Date
09/30/2015
Rating
5
Comment
I have "shown off" personal assistant to at least 10 people. It's great advertising for Infiniti. PA has helped us so many times. Once a PA stayed on the phone with us for 20 min when our nav system malfunctioned any we had no idea where we were. The PA got us back until the system worked again telling us what roads were ahead and giving us the confidence we were making the correct turns. I'll likely buy another Infiniti because of the service.
 
Name
Jennifer D
Date
09/30/2015
Rating
5
Comment
Clearly, you hire the best. They are high EQ, attentive, professional yet personal, prompt, problem solvers. They are everything the USA lacks now, in these sad times for America. They go out of their way to remove barriers to goals. Great job!
 
Name
Brenda B
Date
09/30/2015
Rating
5
Comment
I never expect the personal friendly service that this service provides. I called to ask for a phone number to HEB deli dept the assistant said she would place my order and send me a text and voice confirmation . I was just so greatful for this service done while I just was able to drive to my next appt.. They are so kind even to my granddaughters when she calls them for directions to Galveston . Love this service and the staff they hire! Brenda Bass
 
Name
Randi G
Date
09/30/2015
Rating
4
Comment
I don't use the personal assistant as much as I should. But love it when I remember to use it.
 
Name
Richard G
Date
09/30/2015
Rating
5
Comment
Never could get connected to it from day one. Would not accept my email therefore I couldn't connect
 
Name
Jeff P
Date
09/30/2015
Rating
5
Comment
I use this all the time! This service is unbelievable ! It really is. Nobody believes me! I can give you a testimonial on how I use it! Call me please ! 704-232-7058 Jeff
 
Name
Brenda Z
Date
09/30/2015
Rating
5
Comment
Great and fast service. No matter what I need they are willing to help in anyway
 
Name
Michelle D
Date
09/30/2015
Rating
5
Comment
Infiniti personal assistant has locked me in as an Infiniti customer. I don't want to be without it!
 
Name
Debbie H
Date
09/30/2015
Rating
5
Comment
Love the personal assistant. I do not drive often in metroplex, but when I do it makes it so much easier to get my directions. Thank you so much for such a wonderful service.
 
Name
Charles B
Date
09/30/2015
Rating
5
Comment
An outstanding service - it provides tremendous value to those of us with busy lifestyles!!!
 
Name
George W
Date
09/30/2015
Rating
5
Comment
They are always courteous, professional, very helpful, and have answers to my questions. ..
 
Name
Susan H
Date
09/30/2015
Rating
4
Comment
I have had a lot of problems with my car and it only has 5000 miles on it. I really just want to get rid of it. It has nothing to do with Personal Assistant
 
Name
Tonya H
Date
09/30/2015
Rating
5
Comment
Love It!
 
Name
Jennifer P
Date
09/30/2015
Rating
5
Comment
I don't expect this service from my car - I was shocked to hear it was offered. I love this service. They have been so helpful in every request! Great job all!!
 
Name
Kelli S
Date
09/30/2015
Rating
4
Comment
The only problem is that I forget that its there.
 
Name
George B
Date
09/30/2015
Rating
5
Comment
very nice feature that adds value to the brand.
 
Name
Stephanie R
Date
09/30/2015
Rating
5
Comment
From gas on the roadside to dinner reservations, it has come in handy many times. I love it.
 
Name
Susan B
Date
09/30/2015
Rating
5
Comment
I adore my Infiniti Personal Assistant. Always there when I need something and ALWAYS very KIND!!!!
 
Name
Leaura A
Date
09/30/2015
Rating
5
Comment
IPA ROCKS!!!
 
Name
Vincenzo V
Date
09/30/2015
Rating
5
Comment
Infiniti personal assistant is very helpful
 
Name
Jim K
Date
09/30/2015
Rating
5
Comment
None
 
Name
Laurina C
Date
09/30/2015
Rating
5
Comment
Very happy with every aspect of my infinite from Sales to service bumper to bumper best vehicle I've ever owned. Never buying another brand!
 
Name
Melinda D
Date
09/30/2015
Rating
5
Comment
The reason for rating a 7 The Personal Assistant is a great feature, the company just needs a better policy if you buy a car less than a month and malfunction occurs to better handle situations like this.
 
Name
Bruno M
Date
09/30/2015
Rating
5
Comment
With past Infiniti leases, the personal assistant was included throughout. For this one, it is only with me for 1 year. I do not like that! Infiniti should have included throughout the lease period
 
Name
Nick P
Date
09/30/2015
Rating
5
Comment
Best car I've ever owned (11 G37x coupe)
 
Name
Mark R
Date
09/30/2015
Rating
5
Comment
it is a great feature to have and in my opinion a real selling point that with an exceptional automobile comes an exceptional service.
 
Name
Bonnie P
Date
09/30/2015
Rating
5
Comment
Very prompt & helpful when I had a flat tire.
 
Name
William A
Date
09/30/2015
Rating
4
Comment
PA would not answer any questions about operation of my car. Why?
 
Name
Richard M
Date
09/30/2015
Rating
5
Comment
Infiniti is a quality, high end car and should definitely include Personal Assistant as a standard feature. They should also include the "tone" to indicate possible contact with an object while backing up, as part of the rear camera.
 
Name
Patricia C
Date
09/30/2015
Rating
5
Comment
I love it.
 
Name
Katie A
Date
09/30/2015
Rating
5
Comment
PA has gotten me out of more than one jam. Whether it's 2am on a blocked off freeway needing help to navigate home (google maps and Waze don't work for everything!) or finding some weird drink or food I need for nutritional reasons in a different city where I'm traveling on business - I am nothing but grateful to push that button on my Favorites list in my phone and get a kind, smart helpful person on the other end. Don't know where you find them but they are great!
 
Name
Robert T
Date
09/30/2015
Rating
5
Comment
We have owned 4 FX 35s and 1 QX 70 and found the vehicles outstanding..We had no instance where the vehicles were disabled due to a major failure.. Robert
 
Name
Sonny F
Date
09/30/2015
Rating
5
Comment
Luv Infiniti
 
Name
David T
Date
09/30/2015
Rating
5
Comment
Nice feature
 
Name
Ben R
Date
09/30/2015
Rating
5
Comment
Great support
 
Name
David S
Date
09/29/2015
Rating
5
Comment
INFINITI Personal Assistance is the one thing you should brag about and let new customers discover it and spread it around their network - I've mentioned it to 50+ people already and I had to show them to believe it. It's incredible!
 
Name
Donald F
Date
09/29/2015
Rating
5
Comment
Contacted my personal assistant to schedule an oil change and he made the experience vey easy. He was extremely polite and got me into the dealership at the timeframe I needed. Well done!!
 
Name
Sharon Y
Date
09/29/2015
Rating
5
Comment
It has been a life saver when I need a phone # or location
 
Name
Diane W
Date
09/29/2015
Rating
5
Comment
I don't use the Personal Assistant often but I love having the feature. It has come in very handy on occasions when I have needed something special and was under time constraints.. The Personal Assistants have always filled my requests, answered my questions, and provided the information quickly.
 
Name
Maltaise C
Date
09/29/2015
Rating
5
Comment
All your representatives are very polite, professional, have a good command of the English language, do not use slang, always pleasant to speak to and competent. While one would expect this from anyone in the service industry it is often a rarity. Keep up the good work.
 
Name
Carole M
Date
09/29/2015
Rating
5
Comment
I love IPA !!!!!
 
Name
Kevin R
Date
09/29/2015
Rating
5
Comment
I've kept a log of my requests over the last few years. Good reading.
 
Name
Farid L
Date
09/29/2015
Rating
5
Comment
Excellent Customer Service. Thank you so very much!!
 
Name
Sonja S
Date
09/29/2015
Rating
5
Comment
I love Infiniti and my dealership.
 
Name
Wade G
Date
09/29/2015
Rating
5
Comment
We love our Infiniti
 
Name
Geraldine P
Date
09/29/2015
Rating
4
Comment
Love the service I was real lost in another city they help me so much
 
Name
Janet M
Date
09/29/2015
Rating
5
Comment
I have an iPad, an iPhone and many other contemporary communication devices. But when I am going 70 MPH on a 6 lane freeway, I do not want to open any applications, contact lists, emails or other devices to gain assistance. I simply say "Call Infinity Personal Assistant" and I get a talented person who speaks perfect English and gets the information or connection I need...and quickly. Dr. Janet McMahill
 
Name
Allison F
Date
09/29/2015
Rating
5
Comment
Infiniti Owner: I have purchased the exact same Infiniti vehicle, the newest model, for the past 6 years!!! Love the Infiniti Personal Assistant feature. Loyal Customer.
 
Name
Robert H
Date
09/29/2015
Rating
4
Comment
My wife and I have driven Infiniti for the past 10 years. The PA Service is labor intensive but the service persons are very professional and courteous
 
Name
Robert G
Date
09/29/2015
Rating
5
Comment
A uniquely personal resource
 
Name
Alice F
Date
09/29/2015
Rating
5
Comment
I love Infiniti. This is my 5th car. Looking forward to the 6th in 2017. Thank you for my Personal Assistant. It impresses people.
 
Name
Eliot R
Date
09/29/2015
Rating
5
Comment
Really pleased every single time I've used personal asst. I'm glad you sent this email. Reminds me to use it more often
 
Name
Cathy P
Date
09/29/2015
Rating
5
Comment
I no longer have Infiniti Assistant in my vehicle, but when I had access to it, it was wonderful!
 
Name
Venkat Manoj K
Date
09/29/2015
Rating
5
Comment
great service. If i am buying a suv infiniti will be my first stop
 
Name
Karen M
Date
09/29/2015
Rating
5
Comment
I Love all the Infiniti personal assistance professionalism and willingness to help in any way they can when I call them. Sometimes I just want to call them and ask a question, so my colleagues and family can hear how personal they are and helpful. Obviously they are always impressed, and say "hum, maybe I should buy or lease an Infinity so they can have a "personal assistant" too. So I'm trying to HELP with your marketing!! I love having this feature for just being an Infinity owner! Thanks so much for it! Karen
 
Name
Todd K
Date
09/29/2015
Rating
5
Comment
Every experience I've had with Infiniti besides one has been great. I was disappointed only once when I needed roadside assistance that my dealer's maintenance team refused to answer a simple question that could have saved me hours of stress- they insisted on me getting a roadside assistance tow truck visit, so I just spent an hour and figured out how to fix the problem myself. Other than that Infiniti has been greats. The personal assistance service is first rate. I have another PA service through platinum Amex that sucks compared to my Infiniti PA. I think your PA iPhone app and service team are A+.
 
Name
Jeanna K
Date
09/29/2015
Rating
5
Comment
The team is awesome! Service is outstanding!
 
Name
Fernando G
Date
09/29/2015
Rating
5
Comment
The service I received from eddie I believe was his new was above and beyond. Much better than the service I got in other infinity dealers. My wife will be changing her car and we will be going to the infinity in tampa fl
 
Name
Michael M
Date
09/29/2015
Rating
5
Comment
My last purchase was an Infiniti and that service was for 4 years. I think the new one I just purchased has IPS for only one year. This should be at least for 4-5 year period for new owners and good selling point for certified owners
 
Name
Jessica E
Date
09/29/2015
Rating
5
Comment
The Infiniti Personal Assistant takes my car to a whole new level of luxury! I can't imagine driving another car without it!
 
Name
Charles B
Date
09/29/2015
Rating
5
Comment
It is a great service that I use often.
 
Name
Mary M
Date
09/29/2015
Rating
5
Comment
I am so impressed with the personal assistant and the all around care provided by Infiniti. Best service I have ever received. I tell everyone about the personal assistant.
 
Name
Darcy N
Date
09/29/2015
Rating
5
Comment
Love Infiniti!
 
Name
Brooke R
Date
09/29/2015
Rating
5
Comment
LOVE THEM! They are the BEST!!!
 
Name
Barbara M
Date
09/29/2015
Rating
5
Comment
They are the best! Never had a bad incident with them.
 
Name
Donald W
Date
09/29/2015
Rating
5
Comment
Love the Personal Assistant
 
Name
Marianne P
Date
09/29/2015
Rating
5
Comment
Love infiniti please bring back your G37x. Best car ever
 
Name
Allison F
Date
09/29/2015
Rating
5
Comment
I absolutely love my Personal Assistant and will renew it as soon as it expires. They are the best and I dont know what I would do without it!!
 
Name
Richard R
Date
09/29/2015
Rating
5
Comment
this is kfir testing the email blast
 
Name
Charles C
Date
09/28/2015
Rating
5
Comment
I love Personal Assistant.
 
Name
Leaura A
Date
09/28/2015
Rating
5
Comment
IPA makes my day!!
 
Name
Leaura A
Date
09/27/2015
Rating
5
Comment
LOVE, LOVE, LOVE IPA!! We consider IPA a member of our team. THANK YOU!!
 
Name
Leaura A
Date
09/27/2015
Rating
5
Comment
IPA is SUPER AWESOME... FANTASTIC... AMAZING... HUGE TIME SAVER and feels like our go-to for everything best friend! My husband and I didn't realize the POWER of IPA during our first 4 years of service, so we lost 4 years!!! :-o. I thought it was mostly a road travel, reservation, emergency type PA, but finally, in the 5th year of our membership and a new car upgrade, the knowledgeable sales rep raved about it, so we FINALLY started using it regularly. Can't believe we waited so long... SO GRATEFUL for our IPA!! :-)
 
Name
Barbara M
Date
09/24/2015
Rating
5
Comment
Every one is exceptional!
 
Name
Josn F
Date
09/24/2015
Rating
5
Comment
Personal assistants very professional n prompt I'm very impressed I'm very busy so the personal assistant works well I work for a bank n I'm getting ready to launch my website selling hand bags Thank you Infiniti
 
Name
Tho H
Date
09/22/2015
Rating
5
Comment
Love infinity presonal assistant
 
Name
Michelle M
Date
09/21/2015
Rating
5
Comment
I love love love my personal assistant. It is a very helpful tool especially. When you are on the road i have no had one bad experience and no matter how silly my questions may sound they always make sure they do their very to solve the issue...with all of today's. Technology i appreciate being able to talk to a live oersin unstead of a machine..KUDOS to my personal Assistant and Infinti for introducing me to such a wonderful service.......thankyou very helpful me especially. While driving. It is a mich needed. Safety. Feature your staff is always professional i would recommend. This service to everyone. Keep up the excellent. Job. Infiniti your personal. Assistant. Staff. Is wonderful
 
Name
Elizabeth U
Date
09/21/2015
Rating
5
Comment
The gentleman who helped me was very nice!
 
Name
Wendi K
Date
09/21/2015
Rating
5
Comment
I love love Infiniti and I love this feature
 
Name
Michelle M
Date
09/20/2015
Rating
4
Comment
I lovd love love my personal assistant. They are very helpful rp me especially. While driving. It is a mich needed. Safety. Feature your staff is always professional i would recommend. This service to everyone. Keep up the excellent. Job. Infiniti your personal. Assistant. Staff. Is wonderful
 
Name
Becky B
Date
09/19/2015
Rating
5
Comment
Professional, timely and courteous. I will continue to use this service and tell others about it!
 
Name
Marc V
Date
09/18/2015
Rating
5
Comment
I absolutely love IPA! The group is so efficient and thorough I wish I could pay to have expanded services to my business. It is the single factor in why I continue to purchase Infiniti. I can't imagine my life without it! They have helped immensely and are cheerful, communicate effectively and even compared to paid VA services they are far and beyond superior! I love you guys and think every car manufacturer should offer this service. It's simply amazing!
 
Name
Bryan R
Date
09/11/2015
Rating
5
Comment
The Employee that Assisted me went above and beyond and represents what Infiniti Personal Assistant should be. Thank You!
 
Name
Johanna N
Date
09/10/2015
Rating
5
Comment
Love it so much I got another Infiniti! I tell everyone about the feature! Wouldn't consider getting a vehicle without the service. Thanks! And Kristy C provided excellent service for me.
 
Name
Michael K
Date
09/10/2015
Rating
5
Comment
Can't see myself not buying another Infiniti in the future. Great car and this service is the greatest!
 
Name
Debi D
Date
09/09/2015
Rating
5
Comment
This is such an amazing feature. I did not have time to make a reservation today for a work event. When I called I only wanted the phone number and he didn't think twice about taking care of everything for me. It was great! Thank you. I am just sorry I didn't keep his name
 
Name
Eric S
Date
09/05/2015
Rating
5
Comment
Personal call from assistant for clarification was much appreciated. Great job!
 
Name
Demella W
Date
09/04/2015
Rating
5
Comment
I have only used twice
 
Name
Sharon F
Date
08/31/2015
Rating
5
Comment
I continue to be impressed with Infiniti! Love Love Love!
 
Name
Arash H
Date
08/23/2015
Rating
4
Comment
Love the feature!! Needs some tweaking but no big complaints.